Job Description :

Customer Service Representative I

Are you an excellent problem solver? Are you passionate about people? Do you exhibit grace under pressure?

If so, a Customer Service Representative position with General Dynamics may be perfect for you and we invite you to apply to join our rapidly growing team of contact center professionals in Barbourville, KY and Bossier City, LA.

As a Customer Service Representative with General Dynamics Information Technology, you will utilize your root cause analysis and problem solving skills to manage inbound calls in our state-of-the-art contact center while supporting a large federal government contract.

If you enjoy helping others, you will find this role to be both challenging and rewarding.

A day in the life of a Customer Service Representative :

• Answer incoming phone calls on behalf of client; provide accurate and appropriate information to callers
• Assist customers by researching issues, exploring answers, and providing information and alternative solutions
• Place outbound customer service or customer satisfaction calls, as required by client
• Complete call guides; gather and verify required information
• Attend telephone skills and program information training sessions; adhere to established levels of service
• Adhere to established customer service and documentation standards within required time frames
• Adhere to contact center scheduling, ensures telephone coverage during contact center hours of operation
• Perform clerical or administrative duties as assigned

As a well-qualified candidate for this role, YOU MUST have :

• A high school diploma or G.E.D.
• 1 or more years of customer service or other telephone experience
• Experience working with fax machines, computer software, and telephone technology
• An ability and willingness to work and train onsite as required
• Access to high speed wired internet connection
• Access to a quiet work environment free from distractions
• An ability to pass a criminal background check, drug screening, and credit check

Even BETTER if YOU have :

• 1 or more years of call center experience (HIGHLY preferred)
• Demonstrated experience working with desktop / laptop setup and basic software installation
• Intermediate proficiency with web-based browsers such as Google Chrome or MS Edge
• Demonstrated ability utilizing multiple monitors with an ability to multitask and talk while typing
• An ability to work independently with limited supervision
Work Environment :
• Hybrid
• Hybrid
• Hours of operation are : 24 / 7
• Potential work schedule : 11 : 30 am - 7 : 00 pm CST, M-F (Schedule subject to change at any time)
• Must be able to working first 90 days without absences

WHAT GDIT CAN OFFER YOU :

• Competitive pay plus benefits
• A hybrid work environment with opportunities to work from the comfort of your own home
• An opportunity to support a large government contract that aids citizens and businesses alike

Applying for a career in GDIT’s Engagement Center is as easy as 1 2 3. To learn more about GDIT’s Help Desk or Call Center positions and our candidate application process please call 833-GDIT-123.

EPCSR #ITCContactCenter #HHSPSCEG

The likely hourly rate for this position is between $12.55 - $20.84. This is not, however, a guarantee of compensation or salary.

Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours :

Travel Required : None

None

T elecommuting Options :

Hybrid

Work Location : USA KY Barbourville

USA KY Barbourville

Last updated : 2024-05-22