Overview:

We are seeking a Customer Service Representative to join our team. The ideal candidate will be fluent in English and Spanish, possess excellent communication skills, and have a passion for providing exceptional customer service.

Responsibilities:

- Handle incoming customer inquiries via phone, email, and chat
- Provide information about products and services
- Assist customers with order placement and product-related questions
- Perform data entry to update customer records accurately
- Analyze customer needs and recommend appropriate solutions
- Conduct outbound calls to follow up on customer inquiries
- Upsell products and services to increase sales revenue

Experience:

- Proven experience in customer service or sales roles
- Proficiency in English and Spanish (written and verbal)
- Strong data entry skills with attention to detail
- Ability to analyze customer information to provide personalized solutions
- Experience with outbound calling and upselling techniques is a plus
- Multilingual abilities are advantageous

Joining our team as a Customer Service Representative offers the opportunity to work in a dynamic environment where your skills will be valued. If you are passionate about delivering exceptional service and enjoy interacting with customers, we encourage you to apply for this position.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Experience level:

• 2 years

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Rancho Cucamonga, CA 91730 (Preferred)

Ability to Relocate:

• Rancho Cucamonga, CA 91730: Relocate before starting work (Preferred)

Work Location: In person