What you bring:

• Demonstrated experience in technical support, customer service, or a similar customer-facing role in a technical environment.
• Proficiency in SQL, with hands-on experience writing and optimizing SQL queries.
• Familiarity with performance troubleshooting and various data analytics tools.
• A track record of developing effective processes for resolving customer issues.
• Strong ability to work collaboratively with Engineering, Product Management, Sales, and Customer Success teams.
• Excellent communication skills, both written and oral, with the ability to present complex technical information clearly and persuasively.

Nice to have:

• Experience with React and TypeScript.

US Salary Range

At Gather, compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. The base salary range for this position in the selected city is $75,000 - $107,231 annually and we encourage candidates outside of this salary range to apply.

Base pay is one part of the total package that is provided to compensate and recognize employees for their work, and this role may be eligible for a stock reward program.

• Work remotely out of a state-of-the-art virtual office!
• Competitive compensation, benefits, and meaningful equity
• Comprehensive medical, dental, and vision insurance for employees and their dependents
• 401k and matching program
• Generous PTO policy and mental health days to recharge
• Meal stipend twice a week to keep you nourished
• Remote work, education, and health & wellness stipend
• Support for family planning & gender-affirmation
• The opportunity to join a passionate team in building something that actually makes peoples' lives better, every single day