At the core of our product is our Concierge team that provides a human touch and real time support for our members navigating the Garner benefit. The Concierge team is a key differentiator for Garner from other app-based care navigation vendors. The Concierge area within Product is responsible for envisioning the user experience for members interacting with the Concierge team as well as developing the tools that the Concierge team uses to serve our members. 

What you’ll do

You’ll be given wide-ranging responsibility to build and shape our Concierge ecosystem, including the architecture of our knowledge management, utilization of LLMs to drive team efficiency, and the integration of our Concierge team into the Garner app.

Your responsibilities

• Develop a deep intuition for what is important to our users and our Concierge associates—and use that to drive your roadmap and help shape the overall product strategy
• Drive new feature development from start to finish: from ideation, requirements gathering, documentation, product development, launch and iteration
• Define what success looks like, ensure we have the data in place to measure progress, and rally the team around what winning looks like and how we get there

Minimum requirements

• You have 3 years product management experience
• You’re a highly autonomous self-starter, and thrive when you’re given ownership of hard, unscoped problems 
• You’re an insatiable learner, with a track record of entering a large, complicated domain and obsessively becoming the content expert upon whom others rely
• You are an excellent written and verbal communicator, able to communicate your vision and drive execution on the immediate team and with stakeholders across the company
• You are extremely analytical, and insistently use data to shape your product intuition and decisions

Preferred qualifications

• You have software engineering or data science experience, and/or a computer science or engineering degree, and are comfortable with SQL
• You have experience building products for internal teams / users
• You have experience working with hourly operational users or member services
• You have experience working in healthcare or employee benefits

The target salary range for this position is: $160,000 - $180,000. Individual compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. In addition to base compensation this role is eligible to participate in our equity incentive and competitive benefits plans.