CUSTOMER SERVICE REPRESENTATIVE

Job Summary:

As a Customer Service/Replenishment professional, you will be responsible for delivering exceptional customer service by promptly addressing inquiries, processing orders, and ensuring efficient replenishment of inventory. This role involves effective communication with customers and internal teams, problem-solving to resolve issues, and maintaining accurate records.

Supervisory Responsibilities:

• None.

Primary Duties/ Responsibilities:

• Greets customers as they enter the store.
• Process customer orders and ensure accurate and timely replenishment of products.
• Assists customers with questions or price discrepancies.
• Handle customer complaints or issues with empathy, aiming for a positive resolution.
• Processes returns and exchanges according to store policy.
• Monitor inventory levels and coordinate with the supply chain team to restock products as needed.
• Assists customers in locating various products, resolving complaints, or providing information.
• Bag, box, and wrap purchased items.
• Maintain proficiency in all organizational safe working policies and practices.
• Performs other related duties as assigned.
• Adheres to company policies and work requirements.

Required Skills/Abilities:

• The ability to read, write, understand, and relay, written and verbal instructions.
• Ability to operate available equipment, such as cash registers, calculators, or scanners.
• Basic mathematical skills, as needed to make change and give refunds.
• Knowledgeable about company’s products and services, and customer-related policies.

Education and Experience:

• High school diploma or equivalent.
• Successful completion of on-the-job training.
• Six months of related experience preferred.

Physical Requirements:

• This position requires prolonged periods of standing and working on cash register or related equipment.
• Must be in adequate physical condition to perform requirements such as mental, physical and manual dexterity, hand/grip strength, depth perception and any other physical attributes that enable the employee to perform the job safely according to all Company, Local, State, and Federal regulations and requirements.
• Ability to lift/carry up to 75 pounds regularly.
• Ability to push/pull up to 75 pounds regularly.
• Must wear prescribed personal protective equipment when handling material or operating equipment.

Other Requirements:

• Must be able to successfully pass pre-employment and required drug screens as requested.
• Must be able to successfully pass a Physical Capacity Assessments as requested.

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Additionally, Ganahl Lumber Company reserves the right to revise the job description at any time. All active employees must be able to satisfactorily perform the essential functions of the position and that, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Your employment with Ganahl Lumber Company is at will. Nothing in this job description shall be interpreted to be in conflict with or to eliminate or modify in any way, the at-will employment status of the Ganahl Lumber Company employees.