You haven't searched anything yet.
Are you ready to join FyberCom's team? We seek a passionate and dedicated person to provide outstanding customer service and technical support to our valued customers.
As a team member, you will be crucial in sales, billing support, scheduling, and troubleshooting customers' technical problems. You will be responsible for providing accurate and timely resolutions while maintaining a positive and professional attitude. You will also be expected to document customers' accounts and create service call tickets in a detailed and organized manner.
At FyberCom, our customers are our top priority, and we are committed to providing them with the best possible service. We seek type-a, reliable, upbeat, and hardworking individuals who share our passion for excellence to join our team.
We offer a competitive compensation package, a high-octane office setting, and the opportunity to work with the latest fiber, routers, and radios technology. This is a full-time position, with shifts scheduled from Monday to Sunday, from 8:00 am to 11:00pm.
Please note that this is an in-office position and does not offer the option to work remotely.
Responsibilities-
Scheduling
Sales
Fielding installation technicians phone calls
Troubleshoot customers technical problems with internet services
Provide customers with precise and consistent resolutions in a timely manner.
Noting customers accounts.
Create service call tickets.
Learn current new technology in routers and radios.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Schedule:
Education:
Experience:
Language:
License/Certification:
Work Location: In person
Full Time
Insurance
$51k-64k (estimate)
04/29/2024
08/25/2024
fybercom.net
IDAHO FALLS, ID
25 - 50
2014
Private
JERRY WIXOM
$5M - $10M
Insurance
Fybercom is a provider of fiber optic and wireless internet services for the commercial and residential sectors.
The job skills required for Help Desk Technician include Troubleshooting, Customer Service, Technical Support, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.