As a Salesforce Administrator in our Strategy and Operations Department, you will play a vital role at Future. This is a proactive individual that will be responsible for the continual improvement and enhancement of the Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. 

The Salesforce Administrator must have an in-depth understanding of the media industry and current trends. This individual should have deep knowledge of the Salesforce platform, understanding both the current setup and the business objectives, to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, communicating, prioritising, and managing all aspects of a Salesforce implementation as it relates to the Lead to Close process. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into simple terms, clearly explaining design options and their potential impact.

What you'll be doing...

• Manage and perform all aspects of user and licence management to include new user setup/deactivation,roles, profiles, permissions, public groups, Organisational Wide Defaults (OWD) and sharing rules.
• Perform Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dashboards, and reports.
• Perform proactive system maintenance including Security Reviews, Release Updates, Health Checks, and Optimizations.
• Perform user support and escalations.
• Understand and troubleshoot basic triggers and Apex code impacts.Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
• Create and manage technical documentation of changes to the overall Salesforce platform, to include process models, specifications, diagrams, and charts.
• Create and manage platform roadmap and priorities based on feedback from stakeholders.
• Design and manage solutions to business problems or objectives.
• Communicate changes, enhancements, and modifications of business requirements, through written documentation, to all stakeholders so that issues and solutions are understood.
• Analyse process or business decisions and make recommendations on how things could be improved or handled more efficiently

Experience that will put you ahead of the curve...

• Five (5) years Salesforce Administrator hands-on experience with Salesforce Sales and Service Cloud. Apex, Tableau, and Zapier/Mulesoft experience preferred
• Experience in data migration, and user onboarding and support
• Bachelor’s Degree required or seven (7) years of experience.
• Certifications/Specific Knowledge: Salesforce Administrator, Salesforce Advanced Administrator
• Strong Salesforce product knowledge and active in the Salesforce Community.
• In-depth understanding of the media industry and current trends
• Ability to facilitate relations between business partners
• Leadership and consensus-building skills
• Experience of working both independently and in a team-oriented, collaborative environment
• Knowledge and understanding of businesses supported
• Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
• Advanced interpersonal, written, and oral communication skills

What’s in it for you…

We have a number of awesome perks available to our staff. We offer huge opportunities to learn and develop, whether through professional qualifications, exposure to incredible business projects or informal lunch & learns, hosted by your colleagues. We have a fantastic culture where we really do care about our people and want everyone to succeed. Varied roles mean you’re not pigeonholed into one finite area but get the opportunity to develop a wide range of skills and experience.

Additional benefits include health Insurance; ranging from medical to dental and even vision care,

401k match and monthly munchies, bagel Fridays, fresh fruit & snacks and coffee and tea on tap. 

And to top it all off, not only do we offer unlimited holiday because we trust you to manage your workload and time but we also offer a share in our success whereby every colleague is eligible to join our profit pool bonus scheme - if Future hits their performance targets all colleagues may receive a bonus.

Internal job family level P5

Please note, the salary range for this position is $81,000 - $100,000

This is a hybrid role from our New York office, working three days from the office, two from home.

Who are we…

We’re Future. We’re 3000 colleagues over 250 brands speaking to 400 million people every month across the globe through websites, events and magazines. We’ve got ambitious plans that build on our growth momentum and unlock new opportunities and we’re looking for talented people who want to be a part of it. 

Want to know more… https://youtu.be/xxfSvjPuZd

Our Future, Our Responsibility - Inclusion and Diversity at Future

We have a voice and we’re going to use it. We promote diversity and inclusion not just in our recruitment processes, but everything we do. We’re an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting of all backgrounds and beliefs. Our culture is underpinned by our values and employees - current and future - are treated with respect and fairness.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

Find out more about Our Future, Our Responsibility on our website.

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