Job Title: Operations Manager
Location: Ridgefield Park, NJ, USA. Hybrid 4-1 / 9 am to 6 pm
Expected Duration: 12 months
Top Skills:
Project Management
Expertise on Power Point & Excel
Strategic and Analytic thinking
Summary:
The main function of an operations manager is ensuring that the different departments in the company follow through with the plans and devises he/she makes for the business success.
In this role, you will advise on delivering initiatives for the B2B Care team and serve as a key contact for internal leadership and headquarters for inquiries to status of projects in the organization. Plan and direct administrative, financial, and business operations for the organization and act as a point of contact between cross-functional leaders, managers, employees, customers and stakeholders while providing oversight and guidance to projects critical to the organization.
The Project Manager B2B Care is responsible for a wide range of duties in support of the health of the Strategic Partnerships and Premium Service organization including, but not limited to, key business processes, staffing and people support, business operations, project management, information technology and development.
Role and Responsibilities
• Plans and directs the business. Act as a front line to the Director helping prioritize and focus efforts of self and others towards the areas of highest impact.
• Tracks strategic initiatives. Monitors progress towards meeting goals, achieving benchmarks and ensures follow-through on the part of responsible team members
• Drives the organization through effective Project/Program Management for all projects for B2B Operation team, and will required to support and collaborate with B2B CARE Project/Program Leaders. Serves as the central point of communication and coordination for internal queries pertaining to the organization and project updates. Sets agendas and crafts communications. Provides continual information to team members and stakeholders to ensure that actions are taken to address key issues. Coordinate with cross-functional teams from around the world to ensure that deliverables are executed successfully, on time, and on budget.
• Leads meetings in relation to projects, company progress and people-related issues. Meet with staff and key stakeholders to ensure that progress is maintained to meet organizational objectives and to foster strong, collaborative working relationships. Facilitation of strategic planning and goal setting activities including performance measurement and reporting systems.
• Oversees financial management processes and systems (capital and expense budgets) to ensure the organization runs effectively (within budgets and in adherence to policies, laws and regulations and maintains proper records and documentation).
• Supports the B2B Operation Leaders in partner/field meetings and ensures that follow-up actions are documented, completed, and results recorded.
• Read and interpret technical documents, media materials, and contracts (or related documents) based on corporate legal and marketing standards and philosophy.
Skills and Qualifications
Background/Experience
• Bachelor's Degree with 6 years of directly related experience is required
• Master’s degree preferred
• Korean Bilingual preferred
• Experience communicating cross-functionally, domestically, globally and up & down an organization
• Ability to synthesize large amounts of information quickly
• Must have experience with Microsoft Standard Office Suite and extensive use of Windows presentation software in a wireless network environment
• Must have demonstrated project and program management skills
• Proven experience successfully planning and executing large projects and/or events
• Outstanding written and verbal communication skills and experience collaborating with senior executives across a large organization
• Ability to create effective relationships, influence and collaborate internally and externally at all organizational levels
• Must have the ability to manage through chaos
Necessary Skills/Attributes
• This position requires a high level of sophistication in communications, interpersonal relations and diplomacy. Plan, organize, and prioritize multiple assignments and projects.
• Demonstrated competency in both oral and written communication modes for both internal and external personnel at various levels
• Work independently and in a team environment in order to complete assignments within established time frames and specifications.
• The ability to develop tasks and work assignments, sometimes based on vaguely defined objectives and parameters