Overview:
We are seeking a highly motivated and experienced Client Services Manager to join our team. As a Client Services Manager, you will be responsible for managing and maintaining relationships with our clients, ensuring their satisfaction and success with our products and services. This is a key role that requires strong communication skills, project management abilities, and a deep understanding of customer service.

Duties:
- Serve as the main point of contact for assigned clients, building and maintaining strong relationships
- Understand client needs and objectives, and work closely with internal teams to ensure client satisfaction
- Provide ongoing support and guidance to clients, addressing any questions or concerns they may have
- Collaborate with cross-functional teams to develop and execute strategies to meet client goals
- Monitor client accounts, track performance metrics, and provide regular reports to clients
- Conduct regular check-ins with clients to assess satisfaction levels and identify areas for improvement
- Stay up-to-date on industry trends and market developments to provide valuable insights to clients
- Utilize Salesforce or other CRM systems to manage client interactions and track progress

Qualifications:
- Bachelor's degree in Business Administration or related field
- Proven experience in account management or customer service roles
- Strong project management skills with the ability to handle multiple tasks simultaneously
- Excellent communication and interpersonal skills, with the ability to build rapport with clients
- Knowledge of SaaS (Software as a Service) industry preferred
- Familiarity with financial services industry is a plus
- Ability to analyze data and draw meaningful conclusions for clients
- Proficiency in Salesforce or other CRM systems

We offer competitive compensation packages including benefits such as health insurance, retirement plans, and paid time off. This is a full-time position based at our office location.

If you are a motivated individual who thrives in a fast-paced environment and has a passion for delivering exceptional customer service, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience.

Job Type: Full-time

Pay: Up to $59,170.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 3 years (Required)

Ability to Commute:

• Longmont, CO 80504 (Required)

Ability to Relocate:

• Longmont, CO 80504: Relocate before starting work (Required)

Work Location: In person