Essential Job Functions: 

• Develop and sustain relationships with VIP guests.
• Introduce new VIP guests to the casino property.
• Develop new markets to target qualified players.
• Represent the casino at on and off property events.
• Empower to ensure guests’ problems / complaints are resolved in a prompt, courteous and effective manner.
• Reactivate inactive VIP patrons through direct contact (mail, telephone, e-mail etc.).
• Meet required goals for special events, advance hotel reservations and new player sign-ups.
• Provide complimentary amenities to guests who have attained the necessary level of play.
• Facilitate the effective management of information throughout the department and casino.
• Maintain strong communication with all company departments in order to complete assigned duties successfully.
• Assist with credit application process.
• Maintain a working knowledge of the casino facility and current and upcoming events on property; advice guests and employees.
• Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
• Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.

Other Job Functions: 

• Complete other duties as assigned in a prompt and professional manner.
• Able to handle more than one function at a time by being well organized and paying attention to details.

Job Qualifications:

• Experience Required: Two or more years experience in a casino comping system. Business management and operation experience preferred. Proven strong customer service and casino industry experience. Establish a client relationship with known casino players not currently in the Company database.
• Education Required: Bachelors’ degree and a minimum of 2 years related experience and or training, or an equivalent combination of education and experience.
• Skills, Knowledge and/or Abilities Required: Strong computer skills, including Word and Excel programs, ACSC system knowledge, good organizational skills, ability to accurately perform data entry. Exceptional ability to communicate clearly and calmly; skillful problem solver, strong casino industry knowledge, and prior hosting knowledge.
• Licenses, Certifications, Bonding, and/or Testing Required: Indiana Gaming Commission Occupational License - Level 2.
• Other Specialized Requirements: Must be able to apply superior service quality characteristics – courteous, prompt, professional, and confidential. Professional appearance and presentation. Ability to use sound judgment, make quick decisions and deal with difficult guests. Knowledge of gaming regulations.