Responsible for the maintenance of current database guests by providing exceptional guest service to maintain and cultivate relationships, increase trip frequency and guest loyalty. Ensures guest retention and repeat business through telemarketing, written correspondence, direct contact, and participation in off and on-site events.

Essential Job Functions:

● Exemplary guest service;

● Be available to guests on the casino floor to generate new member sign ups, increase rated play, and attend to guests’ needs and special requests;

● Issue complimentary services consistent with company guidelines;

● Ensure accurate rating and monitoring of a guest’s gaming activity;

● Assist the guest with in obtaining check cashing privileges or a credit line;

● Update a guest’s account with current information as necessary;

● Arrange transportation for qualified casino guests when necessary;

● Responsible for all VIP events sponsored by the Casino Host Department in conjunction with the Marketing Department;

● Represent the Casino in a professional and friendly manner with a “guest first” approach;

● Recommend programs to increase the guest base;

● Participate in telemarketing and direct mail campaigns targeting guest for VIP event invitation, inactivity and general guest maintenance;

● Meet or exceed host performance objectives including, but not limited to: new Player Services enrollments and reactivation of inactive guests;

● Expand guest account base through continuous communication and personal contact with our casino guests and instruct all casino guests on the importance of using their Players Club card;

● Utilize the Konami Player tracking database and other information sources to identify quality players;

● Represent the Casino at special events, both in-house and out;

● Other reasonable duties as assigned.

EDUCATION and/or EXPERIENCE:

● High School Diploma/GED

● 1-2 years’ experience in guest service, preferably in the gaming industry as a Casino Host

● Positive attitude and dedicated to exceptional guest service

Preferred:

Bilingual a plus

CERTIFICATES, LICENSES, REGISTRATIONS:

Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

KNOWLEDGE/SKILLS/ABILITIES:

• Well-groomed and neat in appearance

• Possess excellent communication skills

• Self-motivated, and possess the ability to work without direct or constant supervision

• Available to work a flexible schedule (i.e., day, swing, grave, weekends, holidays, special events) and any other schedule as needed

• Must be highly organized and detail-oriented

• Ability to handle high volume and stressful situations

• Computer, telephone, fax and copier skills

• Must be proficient in word processing, spreadsheets, databases, presentations, e-mails, and player tracking systems

• Office/Casino environment

• Subject to outdoor temperature

• Exposure to smoke, bright lights and noise

• Constantly handle, wrist motion, sit, hear, and eye/hand coordination

• Frequently speak, read, write, stand, walk, bend and stoop

• Occasionally lift, carry, push and pull. Must be able to lift and carry up to 25 pounds regularly throughout shift