Key Responsibilities:

• Conduct remote analysis, diagnosis, and resolution of hardware and software issues, adhering to established processes for escalation when necessary.
• Configure, test, and maintain end-user PCs and associated hardware/software to meet service level targets.
• Deploy software using remote distribution tools and handle account administration tasks for various software systems.
• Develop technical documentation for IT processes and troubleshooting procedures to enhance organizational knowledge.
• Utilize Incident Management systems to address incoming IT queries and service requests promptly. Manage email, messaging, and collaboration solutions, ensuring seamless connectivity and user access.
• Oversee end-user accounts, permissions, and storage allocations in compliance with privacy, security, and regulatory standards.
• Demonstrate proficiency in current systems software, protocols, and standards such as Exchange Online, Active Directory, and Windows OS.
• Perform hands-on troubleshooting of software and hardware issues, utilizing data management methodologies.
• Collaborate effectively within a team-oriented environment, sharing knowledge and expertise.
• Handle critical outages impacting the business, documenting events and providing updates to stakeholders.

Qualifications:

• Bachelor's degree in computer science or related field with 1-2 years of experience OR 3-5 years of relevant industry experience, including call center or desk-side support.
• Expertise in enterprise-level computer hardware and software systems, with proficiency in Active Directory environments.
• Strong technical troubleshooting skills and experience in a fast-paced, high-volume environment.
• Excellent verbal and written communication skills, with a customer-centric approach.
• Familiarity with diagnostic utilities and willingness to adjust schedules as needed for help desk coverage.

Job Type: Temp-to-hire

Pay: $22.00 - $26.00 per hour

Benefits:

• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Help Desk: 1 year (Preferred)
• Ticketing Systems: 1 year (Preferred)

Ability to Commute:

• Seneca Falls, NY 13148 (Required)

Work Location: In person