Description

• Will perform a variety of technical field service-related duties involving new product installations including equipment start up, functional testing, and customer training are performed.
• Serve as a professional company representative providing exceptional customer service while at customer locations or while in any service support role.
• Must be able to read, understand and work to blueprints, drawings, schematics, manuals and other specifications
• Responsible for documentation of machine data, service history and quality information.
• Assist customers with parts identification and ordering.
• Demonstrate products as necessary in support of sales.
• Communicate with the regional managers to ensure customer expectations are met and important information is passed on to the proper parties.
• Maintains prompt communication of expense and, service reports, etc. on a weekly basis.
• Make recommendations for changes and improvements as may be developed through field service activity.
• Must be able to travel domestically to support service area on a regular basis (Up to 100%); occasional international travel.

Qualifications

• Two (2) year Technical Associates Degree (Mechanical, Electrical or Laser technology) or the equivalent combination of technical school training and military / industrial experience required
• Minimum two (2) years related hands on electronic/assembly repair experience required. Previous CNC fabrication machinery equipment repair strongly desired.

Interpersonal skills

• Excellent written, and verbal communication skills
• Ability to effectively comprehend and communicate technical concepts
• Demonstrated aptitude for learning new technologies
• Strong time and project management skills
• Detail orientated
• Able to collaborate and interact with others

Technical skills/special requirements

• Demonstrated computer skills (Microsoft office environment, internal network)
• Computer hardware, Bios, operating systems, networking and CAD/CAM experience a plus
• Demonstrated experience using multimeters, oscilloscopes and other electronic and precision mechanical equipment
• Must possess a valid, clean driver license and credit card
• Must be able to lift /move objects up to 50 pounds consistently with heavier weight necessary at times
• Work environment will consist of regular exposure to dust, odor, oil, fumes and noise in a manufacturing environment

Job Type: Full-time

Pay: $27.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Erie, PA: Relocate before starting work (Required)

Work Location: On the road