228 Customer Service Representative Jobs in Columbus, OH
FORTUITY is Hiring a Customer Service Representative Near Columbus, OH
- Provide exceptional support via phone, email, and web-based chat email, to insurance plans, patients, and prescribers
- Work through a variety of time-sensitive and detail-oriented projects on a daily basis in order to help our patients
- Manage existing user accounts, analyze usage, and collect feedback to improve/enhance our service
- Troubleshoot issues and communicate insights through cross-collaboration with other teams within the company
- Offer exceptional Prior Authorization and Co Pay Card knowledge via phone to patients and prescribers
- Stay up to date on changing procedures and workflows
- Maintain a polite, helpful and professional manner at all times
- Build and develop skills like communication, attention-to-detail, critical thinking, and teamwork
- Become an expert on the prior authorization process and a client product expert
- Proactive mindset that focuses on creating ideas and plans for correcting issues or handling daily tasks
- Drive and initiative to understand the full scope of work and process
- Record of success in customer service; experience in healthcare a plus
- Eager to learn about healthcare technology and gain personal and professional growth
- Work consistent schedule to help support our users during our hours of operation (Monday - Friday: 8AM EST - 10PM EST)
- Exceptional interpersonal, written, and verbal communication skills
- Customer Service experience. Some roles require previous contact center experience with voice and chat and others are entry level.
- Great organizational and time management abilities
- Attention to detail
- Results-driven and committed to meeting individual and team goals
- PC skills and problem-solving skills
- High School diploma or equivalent required
- Paid time off including paid Holidays
- Medical, dental and vision insurance
- Company paid Life Insurance, Short and Long Term Disability
- Company paid Mental Wellness benefits
- Participation in our Pathways Mentorship program
Job Summary
Full Time
$31k-40k (estimate)
01/12/2024
05/05/2024
fortuity.com
Columbus, OH
<25
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The job skills required for Customer Service Representative include Customer Service, Problem Solving, Life Insurance, Attention to Detail, Initiative, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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