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Description
OVERVIEW
As a Senior Customer Service Specialist, you will take ownership of the most complex and escalated situations related to merchant services. You will quickly and efficiently respond to our merchant and partner inquiries via telephone and/or email and will establish best practices for assessing, researching and resolving these inquiries on a daily basis. You will provide feedback and support for the development and implementation of standardized processes to increase efficiency and productivity and will ensure guidelines are reviewed and updated for accuracy. To be successful in this role, you must have a proven track-record of working successfully in a heavy call environment while maintaining a courteous, positive and upbeat demeanor. You will excel as you build credibility with our merchants and partners by consistently demonstrating expertise and professionalism in all you do.
ESSENTIAL DUTIES
Requirements
Full Time
Telecommunications
$38k-47k (estimate)
05/08/2023
06/09/2024
fortistelecom.net
EL DORADO HILLS, CA
25 - 50
2009
Private
PETER OLIVER
$5M - $10M
Telecommunications