Description

OVERVIEW: 

The B2B channel is a high growth, high energy environment. As a B2B Integrations Specialist at Fortis, your contributions are critical to our ongoing success.

You will be the primary resource responsible for the installation of new Fortis payment processing accounts within our rapidly growing B2B vertical. These accounts will need to be either directly installed within one of our Fortis proprietary payment plug-ins for the accounting software systems supported by Fortis, or you may be required to assist in the deployment of our Fortis payment processing accounts within a Partner’s software solution.

You will work closely with the B2B Sales Team to coordinate these efforts with end-user merchants and to complete and document the successful installation. You will be expected to proactively communicate with internal B2B stakeholders and external Partners, working collaboratively to resolve any obstacles for a successful installation.

You will have strong leadership and operation support and established systems workflow and reporting. You will be responsible for the management and execution of established process workflows including task management, emails, chat, telephone, and call back requests to support successful installations and specialized B2B support as necessary. You will also be responsible for any required research, documentation, and communication of the above issues in an effective, timely and accurate manner. 

ESSENTIAL DUTIES: 

1. Take ownership, accountability, and initiative. 
2. Schedule installation of Fortis payment integration software into the customer’s ERP software, managing the installation process from start to finish. 
3. Manage the merchant installations schedule to ensure installations are completed as scheduled and within established SLAs.
4. Act as a Subject Matter Expert for internal teams on ERP software and Fortis payment integration functionality. 
5. Act as a Subject Matter Expert regarding the functionality of the Fortis payment platform and being able to communicate the functionality of the system effectively to Merchants and Partners. 
6. Provide customer-facing technical support before, during, and after the Fortis payment integration installation process. 
7. Take the initiative to use available resources, colleagues, and operations support to answer both basic and complex questions and solve problems for Merchants, Agents, Partners, and internal team members regarding ERP software and Fortis payment integration functionality. 
8. Collaborate as needed with the internal sales team to schedule and conduct demos of Fortis payments functionality for potential customers. 
9. Create training and product documentation for both internal and external audiences. 

Requirements

 REQUIRED SKILLS/ABILITIES: 

• PC literacy with strong competency in all Microsoft Office Suite programs
• Possess proven leadership skills 
• Possess problem solving skills
• Possess the ability to be accurate with data entry 
• Excellent verbal and written communication skills 
• Excellent interpersonal and customer service skills 
• Excellent organizational skills and attention to detail 
• Excellent time management skills with a proven ability to meet deadlines 
• Ability to focus
• Ability to multi-task and project manage 
• Ability to function well in a high-paced and at times stressful environment 
• Ability to use independent judgment in resolving various issues 
• Ability to collaborate with team members and other departments 

EDUCATION AND EXPERIENCE: 

• Education: High School or equivalent, associate’s or bachelor’s degree preferred 
• Experience: Minimum of two years of experience in a business-related environment, previous experience working with ERP software installations a plus.
• Knowledge: Proficiency with the following ERP platforms would be a tremendous asset: 

1. Sage 50, Sage 100, Sage 300, Sage X3 and Sage Intacct 
2. Acumatica 
3. Microsoft Dynamics Business Central/Finance & Operations 
4. NetSuite 
5. Other ERP Systems would be beneficial 

PHYSICAL REQUIREMENTS: 

• Working Conditions: This is a hybrid position. Call Center/Office environment. 
• Physical Activities: Occasional standing, stooping, reaching and lifting up to 25 pounds. 
• Physical Demands: Prolonged periods of sitting at a desk, typing on a computer keyboard, and speaking on the telephone. Frequent repetitive motions.