21 Technical Support Representative Jobs in Plano, TX
Fortis is Hiring a Technical Support Representative Near Plano, TX
Description
As a Level I Technical Support Representative, you will be the primary point of contact for merchants utilizing our web chat feature. Responsibilities include answering chat inquiries regarding Fortis services, maintenance changes, basic terminal and gateway support, gateway closures and transaction research. This role requires effective written communication documentation skills.
ESSENTIAL DUTIES:
Level I Technical Support Representative:
- Effectively resolve all incoming chats:
- Zeamster technical inquiries
- Zeamster integration inquiries
- Transactional research
- Customer Support requests (transfer to Customer Support)
- Basic 3rd party gateway support
- Basic terminal support
- CoS/ToS requests
- Basic software conversions
- Gateway closures
- Develop an understanding of the different types of file builds including Retail, Restaurant, MOTO, Internet, Lodging.
- Escalate issues to the proper contacts with the Processor directly or internally.
- Work with the Processor or Internal Departments at Fortis for a resolution
- Utilize resources and techniques to answer basic questions and solve problems via web chat.
- Understand the functionality of the Fortis (Zeamster) Gateway and effectively communicate the functionality of the system to merchants.
- Understand the functionality of our 3rd party gateways and effectively communicate the functionality of the systems to merchants.
- Understand the payment industry networks, partnerships and demonstrate the ability to work with different payment platforms.
Requirements
- Associates degree in computer science or related work experience
- Payment industry experience preferred but not required
- IT or computer repair background preferred but not required
- Demonstrated customer service skills
- Must have ability to communicate well with external and internal partners both in written and verbal form
- Strong problem solving and analytical skills
- Demonstrated organizational skills and follow-through
- Be a team player and a “get it done” attitude
Job Summary
Full Time
Telecommunications
$53k-72k (estimate)
02/02/2024
05/06/2024
fortistelecom.net
EL DORADO HILLS, CA
25 - 50
2009
Private
PETER OLIVER
$5M - $10M
Telecommunications
Related Companies
The job skills required for Technical Support Representative include Customer Service, Technical Support, Customer Support, Problem Solving, Written Communication, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Representative positions, which can be used as a reference in future career path planning. As a Technical Support Representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Representative. You can explore the career advancement for a Technical Support Representative below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
