** Customer Service Representative**

Customer Service West Henrietta, New York

**Description**

**Build your Career with an Industry Leader**

Multi -Color Corporation and Fort Dearborn have merged and are now the worlds largest prime label and packaging supplier. Join the new MCC and you will have the opportunity to become part of an organization that has been committed to excellence and industry leadership for over 110 years.

The Customer Service Team delivers MCC Labels World Class Service model by providing clear, concise, and timely information regarding our customers purchase orders and shipments . This requires obtaining and utilizing an in-depth knowledge of our customers and the products that we produce for them. This will be achieved by demonstrating analytical thinking, comprehending the use of Fort Dearborns business systems and exceptional communication skills.

**Responsibilities:**

* Provide World-Class Customer Service

* Takes personal responsibility for their customers by providing accurate and timely information regarding purchase orders received.

* Manages the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers .

* Investigates the customers issues and seeks information about the underlying needs of the customer beyond those initially expressed .

* Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues.

* Committed to expanding their knowledge of Fort Dearborn Companys products, services, and solutions .

* Work collaboratively within the plant

* Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals . Demonstrates the ability to be a good team player by assisting other people within the plant when needed.

* Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes.

* Demonstrate World Class Customer Service by satisfactorily performing the following Key Performance Indicators.

* Accuracy of orders and releases entered

* Volume of orders and releases entered

* Timeliness of orders and releases entered

**Qualifications:**

* A four-year college degree: or two to four years related experience and/or training; or equivalent combination of education and experience

* Knowledge of Business Operating Systems; Internet software, Microsoft Word and Excel.

**Other considerations:**

* MCC offers a competitive wage and generous benefits package including medical, dental, vision, disability, life insurance and 401(k).

* The employee must occasionally bend, stoop, lift and/or move up to 35 pounds.

MCC Label welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Fort Dearborn Company is an equal opportunity employer.

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