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** Customer Service Representative**
Customer Service Fullerton, California
**Description**
**Build your Career with an Industry Leader**
Multi-Color Corporation and Fort Dearborn have merged and are now the worlds largest prime label and packaging supplier. Join the new MCC and you will have the opportunity to become part of an organization that has been committed to excellence and industry leadership for over 110 years.
The Customer Service Team delivers MCC Labels World Class Service model by providing clear, concise, and timely information regarding our customers purchase orders and shipments. This requires obtaining and utilizing an in-depth knowledge of our customers and the products that we produce for them. This will be achieved by demonstrating analytical thinking, comprehending the use of MCC's business systems and exceptional communication skills.
**Responsibilities:**
* Provide World-Class Customer Service
Takes personal responsibility for their customers by providing accurate and timely information regarding purchase orders received.
Manages the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers.
Investigates the customers issues and seeks information about the underlying needs of the customer beyond those initially expressed.
Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues.
Committed to expanding their knowledge of the companys products, services, and solutions.
* Work collaboratively within the plant
Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals. Demonstrates the ability to be a good team player by assisting other people within the plant when needed.
Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes.
* Demonstrate World Class Customer Service by satisfactorily performing the following Key Performance Indicators.
Accuracy of orders and releases entered
Volume of orders and releases entered
Timeliness of orders and releases entered
**Qualifications:**
* A four-year college degree: or two to four years related experience and/or training; or equivalent combination of education and experience
* Knowledge of Business Operating Systems; Internet software, Microsoft Word and Excel.
**Other considerations:**
* MCC offers a competitive wage and generous benefits package including medical, dental, vision, disability, life insurance and 401(k).
* The employee must occasionally bend, stoop, lift and/or move up to 35 pounds.
MCC Label welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Fort Dearborn Company is an equal opportunity employer.
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Full Time
$40k-50k (estimate)
04/23/2024
05/12/2024
fortdearborn.com
ROSWELL, GA
1,000 - 3,000
1925
Private
SEAN M KEENEY
$500M - $1B
Print & Book Publishing
Fort Dearborn is an Illinois-based manufacturer and supplier of decorative labels for industries such as food and beverage, nutraceutical and chemical.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.