FLSA status: Full-time; Non-Exempt
Position purpose:
The Volunteer Center Specialist serves a vital role as an ambassador for the Food Bank for the Heartland. In this role, the Volunteer Specialist will interact with volunteers on a daily basis and facilitate volunteers through various activities which are essential to the FBFH's operations. Volunteer activities include but are not limited to sorting food donations, repacking bulk food products, gleaning produce items, and assembling school backpack units and mobile community boxes. The Volunteer Center Specialist will be responsible for all duties that will ensure a safe and positive volunteer experience which include timely and orderly production room set up, tear down, sanitation, and any other duties in accordance with USDA and Food Bank for the Heartland specifications.
Essential accountabilities:

• Consistently maintain a high level of interaction with volunteers to promote an enjoyable and safe volunteer experience.

• Provide direction and support to volunteers to ensure proper sorting of dry, cooler, and frozen products into distributable sizes.

• Provide direction and support to volunteers to ensure safe and efficient construction of assembly items including backpacks and mobile community boxes.

• Actively educate volunteers around the mission and food safety compliance.

• Provide direction and support to volunteers to ensure safe repackaging of all bulk products in a timely and accurate manner following all food safety and handling regulations.

• Create all accurate labels for repacking projects and ensure all boxes and bags are properly labeled.

• Maintain cleanliness of the Production Room and assigned areas of the warehouse by completing daily. cleaning tasks and document all cleaning procedures according to AIB and USDA safety standards.

• Utilize NetSuite to properly check in, transform, and move products within the inventory management system.

• Assist the Production Center Coordinator to monitor inventory levels and create new item cards as needed.

• Track production data on all activities.

• Plan and Execute volunteer activities in conjunction with Production Center Coordinator.

• Observe proper food safety using personal protection equipment when required for assigned tasks including frozen protein repack

• Serve as a backup for the Food Bank for the Heartland point-of-contact to the USDA inspector when needed

• Abide by all food and warehouse safety rules and regulations

• Other duties as assigned

Knowledge, skills, and abilities:

• Commitment to the FBH’s mission and values

• Strong customer service skills

• Good attention to detail

• Good verbal communication and computer skills

• Routinely lift 60 pounds

• Must be able to pass a DMV and criminal background check

Education and experience:

• High school graduate or GED preferred

• Warehouse experience preferred

• Forklift and pallet walker certification required (FBFH will certify if necessary)

Physical Demands:
While performing the duties of this job, the employee must be able to lift and/or move up to 60 pounds and be able to use appropriate equipment to lift and move greater amounts. Must be able to work in high traffic areas with forklifts, pallet jacks, and moving objects. While performing the duties of this job, the employee is frequently required to bend, crawl, sit, talk, move about, hear, and speak.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
While performing the duties of this job, the employee typically works in a fast-paced work environment spending most of the shift on their feet on concrete floors. The employee must be able to work in various weather and temperature conditions to include extreme heat, humidity and cold. Must also be able to work inside refrigerated areas where food is kept. Throughout the work shift, the employee will be exposed to warehouse air and noisy work environment.
The work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.