The Account Representative, Donor Relations position exists to develop relationships and create and implement strategies that result in significant funding support from existing donors. This position will be expected to demonstrate initiative in managing the cultivation of a donor portfolio, including major gifts solicitation, acknowledgement, stewardship, prospect identification, and on-going communication. The Donor Engagement Account Representative will be responsible for achieving annual fundraising goals of the team along with retention and prospect identification. Essential Duties/Responsibilities: Represents Focus on the Family to donors, foundations, and planned givers. Maintains strong relationships with a portfolio of 800 donors with significant emphasis on personal communication (phone calls, correspondence, email, etc.) Is responsible for increasing retention and average gift size of portfolio through strategic cultivation and stewardship Cultivates relationships with mid-range donors, learning about their personal interests and connecting them with Focus on the Family’s core mission for further engagement; is responsible for identifying and qualifying Major Donor Prospects and transitioning them to a Public Affairs Representative for additional development As a portfolio goal, retains and lifts donor giving through (but not limited to) personal solicitation, acknowledgment, stewardship, relationship building, ongoing communication, protection of donor’s data, etc. Maintains an accurate record of donor communication and service in customer relationship management tool Maintains an in depth understanding of the ministry’s core competencies and programs Participates in departmental meetings, strategic planning, and fundraising discussions within the Donor Engagement department Builds relationships, communicates, and connects effectively with both internal and external relationships Fosters and builds relationships with caseload donors at internal events held on the Focus campus i.e., Insider Briefings Other Duties/Responsibilities: Performs other duties as assigned Working Environment/Physical Requirements: Office environment Ability to speak, hear, and see clearly; Ability to maneuver multiple computer applications (Microsoft Office Suite, etc.) Fast paced, high stress, frequent changes in process and procedures May be asked to work evenings and Saturdays as needed to increase donor connections Vacation requests will only be granted on a limited basis from December 15 – January 15 to support year end giving – the busiest time of the year JOB QUALIFICATIONS/REQUIREMENTSCharacter/Spiritual: Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayerPrays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayerEngages in Christian ministryDemonstrates behaviors aligned with FOF core values This role is considered a Spokesperson for Focus on the Family and should represent Focus’ position and tone at all times Personal Characteristics: Considers themselves an extension of the work and ministry of Focus on the Family and the Assistant to the President Straightforward and not self-serving Exhibits a teachable spirit Innovative; Creative Embodies diplomacy, tact, and a professional demeanor Exhibits a high level of energy, self-motivation, and enthusiasm Should be bright, positive, and friendly, conveying warmth and a genuine interest in people Assertive, dependable, personable, flexible Awareness of own strengths and shortcomings Knowledge/Experience: Bachelor's Degree in Business with Public Relations or Communications or Marketing emphasis preferred 2-4 years of experience in development, sales and/or planned giving, preferred Certifications/Licensing: Proven track record of successful fundraising and experience managing small donor accounts Knowledge of fundraising best practices and working knowledge of CRM, Microsoft office suite, Donor Management application, and database systems Skills, Abilities, and Special Talents/Gifts: Excellent phone skills Excellent listening skills and exhibits the ability to understand what others are communicating Excellent discernment skills Ability to effectively engage with a diverse portfolio of donors Excellent written, verbal, and interpersonal communication skills Self-motivated, with strong time management, organizational, and prioritization skills Ability to express empathy and genuine concern for donors, observing proper boundaries Emotionally resilient and capable of handling pressure and rejection without inappropriate disappointment Ability to type 40 words per minute Ability to excel in a fast-paced, production environment, meeting specific performance standards Ability to communicate across denominational lines and theological distinctives Creates favorable impression in terms of appropriate attire, appearance, bearing, and manner Convincing, persuasive, and credible, able to impress favorably and win long-term confidence and trust Ability to relate and communicate with people of all ages, ethnicity, and economic levels Discretion in handling the confidential nature of donor’s needs/information Ability to function effectively and efficiently in a team environment Ability to organize work effectively to meet demanding time constraints Ability to receive constructive criticism with appropriate response and teachability Pursues utmost detail in the areas of constituent relationship and maintenance Highly polished social skills; clarity of expression, good organization of thoughts and effective articulation; tactful and able to make a good first impression A willingness to offer prayer support to donors, observing appropriate boundaries Stewardship Requirements: Nine-member team is responsible for $15 to 16M in revenue Pay Range: $28.00 to $30.00/hour Focus on the Family puts a high value on our team members and offers a unique benefit package.Employees scheduled for 20 hours or more per week are eligible for:Norton LifeLock ID Theft CoverageLegal Shield/ID Shield CoverageAFLAC403B Retirement PlanVacation Time & Vacation PayoutSick TimeHolidaysService AwardsCommunity Service DaysBookstore DiscountFitness CenterEmployees scheduled for 30 hours or more per week are eligible for all the above and:Medical PlanDental PlanVision PlanLife InsuranceDisability InsuranceFlexible Spending AccountsEAP (Employee Assistance Program)Tuition ReimbursementWarehouse Membership ReimbursementNote: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.*Temporary employees are not eligible for benefits, except for: Fitness CenterBookstore DiscountSick Time