Team Rehabilitation is seeking that outgoing, dynamic individual to be that all-important first point of contact within our clinic. The ideal candidate would be empathetic to patient conditions and willing to do whatever is needed to help, accommodate, and support the patient's success in therapy.

Responsibilities:

• Greet patients in a friendly, outgoing manner. Verify appointment and assist in completing any necessary paperwork.
• Ensure 360 communication with patients, physicians, other staff members and anyone else involved in the patient's care - including any necessary follow-ups.
• Maintain complex schedules while ensuring that all patients are scheduled the appropriate number of visits. May include coordinating with the Physical Therapist and other staff members to accommodate the patient's needs.
• Assist patients with any insurance-related questions. Verify and explain insurance benefits to every patient, as well as obtaining and tracking any authorizations needed
• Accurately update and maintain records in the electronic medical and billing record system, including billing changes. Follow up for any additional information when appropriate.
• Collect copayments and process in an accurate, timely and professional manner. Issue any receipts and handle any billing-related tasks.
• Accurately input data collected from in-house research. This information provided is pivotal in determining clinic performance.
• Support the clinic performance by preparing management information, imputing data from in-house research and assuming basic maintenance of clinic supplies and equipment.
• Respect patient privacy and adhere to any confidentiality policies.

Other Tasks: The Patient Administrative Coordinator must be able to multitask in a fast paced, demanding environment while staying on top of daily reports and tasks. Reports to the clinic director and performs any additional tasks assigned by the clinic director.

• High school graduate or equivalent
• Experience in a patient centered health care position is an advantage, but is not necessary
• Experience in other positions requiring customer contact and service is also useful
• Excellent written and verbal communication skills required
• Must possess solid basic computer skills
• Must be committed to Team's initiative of making DEI a priority - bringing a sense of belonging and empowerment within a diverse workforce

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