Position Summary:

The Front Desk Coordinator will be primarily responsible for overseeing the daily operations of the front desk and front office areas. Responsible for co-supervising and co-leading Patient Entry staff, the Front Desk Coordinator will primarily follow the Patient Entry Job Description and is a working coordinator position. The Front Desk Coordinator position has additional duties as follows:

Essential Functions:

• Adheres to the Patient Entry job description.
• Can perform, coordinate and manage the work of the front desk such as:
• Patient check in and out
• Appointment scheduling
• Co-managing provider schedules for accuracy and completeness to maximize efficiency and office flow
• Cash collection and payment posting
• Obtaining correct patient information
• End of day reconciliation
• Product sales
• Supporting Chicago Skin Science with retail business, mail/package distribution
• Is able to performs analysis of front desk activities with actionable outcomes
• Advises the departments and practice on patient entry issues; in conjunction with the Call Center Coordinator and Patient Engagement Supervisor
• Responsible for handling patient and employee questions, concerns, or problems as they occur at the Check In and Out areas
• Works with Call Center Coordinator to schedule and monitor staff schedules to maximize efficiency and office flow
• Trains or assists in training of new patient entry staff at front desk
• Maintains an updated training manual for front office operations, updates to be added timely and communicated with Patient Entry staff
• In conjunction with the Check In and Out Team Leads, conducts bi-weekly departmental meetings and daily huddles for effective and efficient work operations
• Assists in customer service resolution and problem solving
• Works closely with the Call Center Coordinator, Patient Engagement Supervisor, Upper Managements, clinical providers and Director of Practice
• Ensures front entry staff utilize their time efficiently, assisting with other projects as needed
• Manage front desk daily checklists and daily/weekly/monthly side duties are completed
• Communicates with Patient Engagement Supervisor any situations, ideas or commendable work that arise in the front office
• Administer positive and constructive feedback/progressive discipline (with assistance from Human Resources) to appropriate Patient Entry staff for development
• In conjunction with the Call Center Coordinator, and Patient Engagement Supervisor administers bi-annual reviews to Patient Entry staff
• Demonstrates continuous effort to improve operations, and streamline work processes
• Maintains professional image through appropriate attire and grooming
• Performs other duties as needed by the Practice Administrator, other supervisors and/or Director

Core Skills:

• Treats all patients and other staff members with respect
• Excellent customer service, communication skills and telephone etiquette
• Ability to understand patient's needs and concerns
• Knowledge of medical terminology, CPT and ICD-9/ICD-10 coding
• Demonstrate basic understanding of patient billing and upfront collections
• Encourage cooperation and be an example of a team player
• Ability to manage multiple tasks simultaneously
• Organized with attention to detail
• Coach and mentor staff to reach their highest potential
• Ability to resolve conflict positively while demonstrating mutual respect
• Identify staff strengths and address staff weakness, train
• Ability to implement ideas

Requirements:

• High school diploma or equivalent
• High level of computer skills
• Microsoft Office
• Dependable
• Flexible
• Punctual
• Team Player
• Must be able to lift/carry up to 20 pounds.

Experience:

Two years minimum leadership experience in a medical practice or hospital setting.