Description

Join our amazing Customer Service Team (Phone CSRs and Front Desk CSRs)! 

• Heavy phone use, answering a multi-line phone as the first point of contact for the clinic

• Cross-training in front office reception greeting patients, and checking them in and out for appointments

• Answering a multi-line phone and serving as the first point of contact for patients

• Field a variety of inquiries, requests, and conversations with patients

• Schedule patient appointments for a 21-provider practice

• Assist with and/or relay patient requests/questions to clinical staff

• Monitor provider schedules to ensure scheduling accuracy

• Perform various admin duties such as processing referrals, medical records, and test results

• Other projects/duties as directed

Requirements

• Medical office and Billing/insurance verification experience preferable

• Exceptional customer service skills

• Able to handle a high volume of phone calls with daily targets

• Must believe in a patient-centered approach

• Outstanding teamwork attitude

• Excellent interpersonal and communication skills

• Work at an efficient and fast pace

• Must be self-motivated

Explanation of Benefits:

• Medical, Dental & Vision Insurance Offered

• 2 weeks of PTO/Vacation time in your first year

• 8 paid holidays a year (and 8 additional days off work)

• 401k plan with profit sharing and a cash balance pension plan

• Many company “perks 

About us

Flagstaff Bone and Joint is a private, physician-owned orthopedic and spine practice in the heart of Flagstaff. We are customer-centric, collaborative, and fast-paced. Our goal is to always respect patients' time and money while fostering a culture of excellence. Our standards for quality are held very high and our employees are our greatest asset! We hope you consider joining our fun and ambitious team.

Our work culture includes:

• Fun, engaging team environment

• Modern and beautiful office setting

• Growth and professional development opportunities

• Regular social events

• On-the-job training

• High employee satisfaction

Group Information- Flagstaff Bone and Joint, PLLC: 

We are a well-established, private practice providing quality musculoskeletal care to Northern Arizona since 1978. Our center strives to provide state-of-the-art care along with comprehensive medical education and superior customer service. We have a competent team of staff with a supportive atmosphere and brand-new clinic and ambulatory surgical center facilities. We have several Arizona clinic locations: Cottonwood, Flagstaff and Kingman. 

89 employees Our center provides integrated ancillary services for patient convenience including digital x-ray, ultrasound, custom bracing, durable medical equipment, EMG/nerve conduction studies, and occupational and physical therapy. FBJ Core Ideology: Always respect patients’ time and money while fostering a culture of excellence.

 Watch our video HERE!