FLAG's mission is to show our contractors & clients the best this industry can offer by upholding our principles of leadership, service, and exceptionalism.

For a Best-in-Class experience, partner with FLAG and allow us to demonstrate how we're changing the industry, and how we can do the same for you.

We are looking to hire a Customer Service Representative in the city of Anaheim , CA This is a contract to hire opportunity to join our Customer Service Department.

Schedule : 7 : 30am-4 : 00pm (Monday-Friday)

Pay : $20-23 / hour

Essential Responsibilities and Duties :

Customer Start Ups

• Communicate and work with Sales manager to facilitate the completion of a new Customer Start-Up
• Schedule or attend Sales meetings with customer and team members.
• Help keep project, information, and changes aligned and on track.

Receiving / Entering Customer Sales Order & Processing

• Receive, process and update customer orders into the automated system.
• Verify :
• Pricing
• Part numbers
• Quantities
• Due dates
• PO Reference #
• Item Cross Reference
• Ship to address.

Follow Through of Sales Order Leading Up to Production

• Calling out and validating with scheduling team :
• Work order creation for newly entered / created sales orders.
• Validating work order start date and quantity align with customer request.
• Voicing customer requests, issues, or concerns that come up during weekly scheduled OOR meetings / reviews with customer.
• Call out any changes issued by customer or scheduling due to :
• Change in demand.
• Material constraints
• Line time capacity.
• MOQ issues or needed approvals.
• Participate and engage with production and supply chain team
• Track customer attainment once production startup has started and monitor as it progresses.

Processing & Prep for Shipment

• Generate and provide waiver requests made by customer, prior to standard release of testing.
• Create dispatches as soon as product is released from testing.
• Communicating via email to customer, carrier, and warehouse team the necessary shipping detail information.
• Sku# and Description
• Dispatch#
• Shipping location
• Pallet count
• Weight
• Pick up date.
• Pick up time.
• Case count
• Once order has been shipped out :
• Advance orders for billing
• Save copy of BOL's to shared drive.
• Provide BOL's to AR for invoicing.

As necessary, performs other related functions :

Provide updates and necessary communication to internal team regarding scheduled shipments.

• Case / Pallet configuration and what that equates in bars for supply chain tracking.
• Create Debit or Credit notes requested by finance department.
• Customer true ups
• Obsolescence PO's
• Lead customer meetings.

Minimum Qualifications :

• High school diploma or general education degree (GED) required
• Minimum of 2 years experience preferred, preferably in manufacturing environment.

Required Knowledge / Skills / Abilities :

• Skills in data entry with strong attention to detail and accuracy
• Proficient in Microsoft Office Products (Excel, Word and PowerPoint)
• High level of organizational skills, good written and oral communication skills
• Ability to work independently as well as part of a team and meet deadlines.
• Critical thinking skills
• Self-starter
• Able to understand what is being communicated / conveyed, identify questions asked, and pertaining response required.
• Must be able to multi-task and prioritize.
• Follow-up and follow through when responses and answers are needed.
• Must be professional and able to respond to verbal and written instructions.
• Solution driven problem solving
• Must be able to interface with different levels of associates.
• Trustworthy and attention to confidentiality
• Must be flexible to change priorities on assigned tasks.
• Basic mathematical skills

PHYSICAL REQUIREMENTS :

• Light level of physical effort required for a variety of physical activities to include climbing, walking, standing and sitting at a workstation.
• Significant level of mental / visual effort required in order to assure accuracy of information entered to the mainframe of PC software.
• Ability to see the letters and numbers on a PC screen and on paper documents (near vision) . Ability to talk to and hear persons contacted on the job;

moderate hand coordination for the use of the PC keyboard.

Last updated : 2024-05-20