The Patient Coordinator’s primary responsibility is to facilitate the patient’s office experience in being seamless and ensure the patient is ready for their appointment. This includes ensuring the patient understands the treatment they are coming in for along with copays, the benefits of treatment, insurance benefits, assisting with financial arrangements and coordination of appointments.

Essential Duties and Responsibilities include the following:

• Schedule patient treatment appointments; reschedule patients that miss their appointment and call patients that have not completed treatment.
• Manage the Doctor and hygiene schedules to achieve utilization goals through efficient use of appointment time.
• Work with clinical team to effectively manage daily patient flow, providing communication and information to the appropriate individuals.
• Assist patient with financial arrangements.
• Complete pre-authorization.
• Handle all treatment paperwork including consent forms, policy forms and exit paperwork.
• Effectively communicate and develop a strong working relationship with the Doctor and promote teamwork through cooperative and professional behaviors.
• Check patients in/out.
• Answer and return incoming calls from patients.
• Adhere to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.
• Follow and demonstrate commitment to FL Dental Group policies, professional expectations and Service Excellence Standards.

Education

• High School Diploma or GED required.

Knowledge, Skills and Abilities

• Focus on customer service.
• Ability to communicate with others in a professional manner.
• Attention to detail.
• Clinical experience in a dental practice with knowledge of dental insurance and dental procedures is preferred; training or education in these areas will be considered for the right candidate.
• Motivating team player and leader.
• Proficient in basic computer applications with the ability to learn new software.
• Demonstrate ability to perform basic arithmetic to understand general ledger and insurance benefits

Benefits/Perks:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid time off

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Private practice

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Ability to Relocate:

• Delray Beach, FL 33445: Relocate before starting work (Required)

Work Location: In person