37 Customer Experience Manager Jobs in Charleston, SC
Fix-It 24/7 is Hiring a Customer Experience Manager Near Charleston, SC
About Us
Founded over 20 years ago, Fix-It 24/7 delivers world-class plumbing and HVAC services throughout the Charleston metro area. We’ve grown massively over the years by treating each customer with the utmost care, respect, and professionalism from start to finish.
The Opportunity
The Customer Experience Manager serves a critical function on our team – making sure that our front-line customer service team provides our customers with top-notch service. We train internally and need a hands-on manager that can lead the department, set and achieve team goals, and drive the team to produce outstanding results. This position oversees a team of customer care representatives.
Our tight-knit team is more than just top-notch home services - at Fix-It 24/7, we provide every team member with the autonomy to do their job and build a lasting career. If you take pride in your work and build great relationships, this is the place for you!
Compensation & Benefits
- $50,000-75,000 annual salary Performance Bonus
- Health Insurance (with a fully company-paid option), dental, vision, and life insurance
- 2 weeks of PTO
- 6 paid holidays 1 PTO Day in your birthday month
Responsibilities
- Responsible for hiring, training, motivating, and coaching customer service representatives
- Scheduling for a team of 6 with both weekday and weekend requirements
- Develop objectives and goals for the team’s day-to-day activities based on need and availability
- Create and contribute to a fun and motivated working team by creating working challenges, games, and interactive team building.
- Collect and analyze metrics, KPIs, and reports (sales rates, percentage close rates, customer service metrics, etc.) to drive informed decision-making and team direction.
Preferred Qualifications
- Prior contact center management
- Shift-based team scheduling experience
- Process development experience
- Call script writing experience
Requirements
- 2 years of managing a customer-facing team of at least 5 direct reports
- 4 years of customer-facing experience
- High school diploma or equivalent
- Willingness to undergo background and drug tests in accordance with state and federal law
Schedule: 7 AM - 5 PM, Monday - Friday, with occasional after-hours and weekend availability.
Location: 4236 Rivers Ave, North Charleston, SC
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over the sponsorship of an employment Visa at this time.
Fix-It 24/7 is an equal opportunity employer. Employment decisions are based on merit and business needs. It is the policy of the Company not to discriminate against employees or applicants based on race, color, citizenship, status, national origin, ancestry, gender, genetic information, sexual orientation, gender expression or identity, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law, with respect to recruitment, hiring, training, promotion and other terms and conditions of employment. All employment decisions shall be consistent with the principle of Equal Employment Opportunity.
Job Summary
Full Time
$79k-117k (estimate)
04/28/2023
05/14/2024
The following is the career advancement route for Customer Experience Manager positions, which can be used as a reference in future career path planning. As a Customer Experience Manager, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Manager. You can explore the career advancement for a Customer Experience Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Manager job description and responsibilities
Begins with understanding each customer and their specific need.
01/05/2022: Muskegon, MI
Collecting customers’ feedback keeps the CEM on the right track to designing the perfect customer experience.
02/23/2022: Lima, OH
They supervise the customer experience and service teams, direct and monitor their activities and train their members.
01/19/2022: Pensacola, FL
They're also responsible for leading both the customer service and the customer experience teams.
02/21/2022: Charleston, SC
Businesses need to acknowledge customer feelings, which can be done through active listening, making statements and asking questions related to what the customer has said.
02/11/2022: Roanoke, VA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Manager jobs
They work alongside upper management to promote retention of customers and overall positive experience with the brand.
12/23/2021: Idaho Falls, ID
Customer experience managers are also responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
01/20/2022: Passaic, NJ
Measure and analyse customer feedback.
02/11/2022: Bradenton, FL
Build and maintain strong, long-lasting customer relationships as the result of being a trusted advisor.
12/21/2021: Alexandria, LA
Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
03/03/2022: Newark, NJ
Step 3: View the best colleges and universities for Customer Experience Manager.
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