About us:

We are agile and our goal is to The Lift Box is a dynamic fitness subscription service tailored for enthusiasts who are passionate about elevating their workout game. Each month, The Lift Box delivers a curated selection of premium fitness gear, apparel, supplements, and unique workout challenges designed to keep your routines fresh and motivating. Our mission is to empower and inspire our community by providing the tools and inspiration necessary for achieving peak performance and surpassing personal fitness goals. Whether you're a seasoned athlete or just embarking on your fitness journey, The Lift Box is your dedicated partner in the relentless pursuit of strength and vitality.

Customer Service Manager Job Description:

We are seeking an experienced Customer Service Manager to lead our team in providing exceptional customer service and handling the intricate facets of our operations. This role is crucial for maintaining the satisfaction and loyalty of our customers by ensuring efficient resolution of their concerns, managing chargebacks, and overseeing varied office administrative tasks. As an integral figure in our operations, the Customer Service Manager will play a pivotal role in upholding our company's reputation and success.

Key Responsibilities:

• Customer Service Excellence: Spearhead the customer service team to deliver outstanding support across multiple channels. Ensure customer inquiries are resolved in a timely and satisfactory manner.
• Chargeback Management: Handle and resolve chargebacks efficiently, employing strategic measures to minimize their occurrence.
• Office Administration: Oversee day-to-day office administrative tasks to ensure smooth operations.
• Proactive Customer Engagement: Take the initiative to reach out to customers proactively in case of shipment delays, providing updates and resolutions to maintain trust and satisfaction.
• Team Leadership: Lead, mentor, and train the customer service team to enhance their skills and performance.
• Tech Stack Proficiency: Utilize and manage our tech stack including Shopify, Gorgias, and ShipStation, ensuring seamless integration and operations to support order processing and customer satisfaction.
• Performance Analysis: Analyze customer service metrics to identify trends, areas of improvement, and implement strategic solutions to enhance service quality.

Requirements:

• Experience: 5-10 years of experience in a customer service managerial role. This position is not suitable for entry-level candidates.
• Tech Savvy: Preferred experience with our tech stack, including Shopify and ShipStation. Applicants should have a proven track record of quickly adapting to new technologies.
• Strategic Problem Solver: Excellent problem-solving abilities with a strategic and proactive approach to customer service and operations management.
• Outstanding Communication: Exceptional communication skills, both written and verbal, with the capability to effectively communicate with customers, team members, and management.
• Leadership: Strong leadership skills with experience in team management, training, and development.
• Analytical Skills: Ability to analyze data, understand trends, and implement strategic solutions to improve customer service metrics.
• Organizational Skills: High level of organizational and multitasking abilities to manage various aspects of the role efficiently.

Compensation

• Pay rate: $18-$25 per hour, based on experience.

How to Apply:

Please submit your resume, cover letter, and any relevant documentation showcasing your experience and proficiency with our tech stack through our careers portal or email them to the provided contact email. Ensure your application highlights your leadership experiences, successes in a customer service role, and any strategies you've implemented to improve customer satisfaction and operational efficiency.

We look forward to welcoming an enthusiastic and experienced Customer Service Manager to our team, dedicated to enhancing our customer service department and contributing to the overall success of our company.

Job Type: Full-time

Pay: $18.00 - $28.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 5 years (Required)

Location:

• North Charleston, SC 29418 (Preferred)

Ability to Commute:

• North Charleston, SC 29418 (Required)

Work Location: Hybrid remote in North Charleston, SC 29418