Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Travel Percentage :

10 - 15%

Job Description

As the world works and lives faster, Worldpay is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we would like to ask you: Are you Worldpay?

About the team

At Payrix (Part of Worldpay) we are a global team of passionate Payments, Financial Services and software experts who provide vertical software companies with an all-in-one platform and a white-glove approach to capitalize on the opportunities for growth, innovation, and transformation within embedded payments.

What you will be doing

Payrix is driving innovation within the Platforms division; we build and deliver innovative solutions to software companies (we call them “Partners”). Partners integrate our products into the software they build and sell to their merchants. We’re growing quickly and have created a role that will augment the Operations experience we want for our Partners. You will work with the account management and partner success teams to ensure our Parnter integrations are technically sound, leveraging platform best practices and ultimately ensuring success of their payments business. This role will serve as the technical subject matter expert for assigned partners.

• Technical liaison / owner for top partners
• Works with account owner to share technical best practices with partners.
• Working as a subject matter expert, facilitates technical training / API approaches.
• Assigned relationships to largest / most strategic partners.
• Ensures Partner receives best experience out of our technology.
• Enhances and consults regarding low level design for existing partners.
• Develops appropriate product solutions to meet client/prospect business requirements.
• Participates in product release process.
• Identifies and develops key account alliances and relationship programs.
• Ensures the retention, growth and customer satisfaction of accounts.
• Participates in status meetings working through issue management and resolution.
• Builds, authors and configures application requirements.
• Product definition gathers business requirements and translates to configuration development and scope.
• Work with teams outside Operations (primarily Sales, Product, Revenue, Engineering) to ensure transitions between these teams and Operations are smooth and contribute to the partner experience.
• Drive a continuous improvement mindset across the Operations teams, focused on changes that affect the partner experience directly.
• Identify opportunities for automation, digitization, and documentation.
• Provide a feedback loop to Product/Eng, Marketing, Sales, RMs

What you bring:

• 3-5 years of experience in technical support or FinTech
• Digitization experience
• Successful leadership of high-value, high-impact, cross-functional projects
• continuous improvement experience in a tech environment
• Payment operations experience required.
• Process documentation, evaluation, improvement.
• Able to manage multiple concurrent projects.
• SaaS experience required.

Success Measures

• Impact of changes/improvements
• Partner satisfaction improvement/CSAT
• Adoption of improvements
• Employee engagement

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A competitive salary and benefits
• The chance to work on some of the most challenging, relevant issues in financial services & technology.
• Time to support charities and give back in your community.

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $91,800.00 - $154,220.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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