$20 - $23 / hour

11PM-7AM (Friday-Saturday)

Company

FirstService Residential leads the property management industry, with over 8,500 communities in the United States and Canada operating under our professional management services.
FirstService provides competitive salaries, top benefits, and career training, continually investing in our associates' professional development, setting the bar for exceptional service. Our associates enjoy an inclusive work environment and a rich culture of collaboration and mutual respect.
Embark in a fulfilling career in property management with FirstService today.

Position Summary

Front Desk Representative is a key member of the FirstService Residential (FSR) team and provides superior customer service, possesses detailed knowledge of company policies and procedures, and performs essential functions as they relate to the maintenance and accessibility of FSR's head office. The Front Desk Representative has the competency and intrapersonal skills to work independently and with minimal direct supervision and possesses strong communication, telephone, and customer service skills. The individual must be detail oriented and able to multitask.

Position Responsibilities

• Demonstrates excellent customer service, communication, and time management skills
• Greets employees, guests, and visitors when covering the reception desk
• Provides front desk and phone assistance for all visitors and/or callers
• Resolves and follows up on all complaints/issues from callers or visitors
• Forwards calls and/or takes messages for all FSR employees as needed
• Routes owner and resident calls to the call center or other FSR third party service providers as necessary
• Receives, logs and routes packages as necessary
• Routes all incoming faxes and bills properties accordingly
• Takes payments from homeowners, provides receipts and submits payment to the Accounts Receivable department
• Researches returned mail, documents address updates, and resends mail if necessary
• Scans and uploads ACC forms; informs association manager
• Manages and is generally responsible for all e-mails directed to the Reception general e-mail inbox
• Updates Front Desk manual as needed
• Uploads and processes vendor invoices, violation letters, and other homeowner-related documents to FSRConnect in a timely manner as scheduled and/or as directed by the Office Manager
• Scans documents as time permits or as the need arises (typically on behalf of association managers)
• Helps Office Manager and other front office staff (Business Center Coordinator and File Clerks) with any daily functions or special requests (e.g., administrative work, mailings, etc.)
• Serves as backup for Certified Mailings: Processing, filing electronic signatures, and maintaining certified log
• Follows safety procedures and maintains a safe work environment
• Ensures homeowner documents are properly disposed of to prevent identity theft
• Responds to all scheduled and unscheduled situations in a timely and efficient manner
• Cleans kitchens/break areas and washes coffee pots at the end of each day
• Dresses professionally and maintains a well groomed and polished look at all times
• Assists other departments by maintaining spreadsheets and databases as directed by the Office Manager
• May be assigned other duties by management

Operating Skills, Knowledge & Abilities

Physical Requirements: Frequent need (66% to 100% of time) to perform the following physical activities:

• Writing/typing - Corporate/inter-office, resident communications
• Grasping/turning - Telephone, doorknob use
• Finger dexterity - Operation of office equipment
• Lifting/carrying - Paperwork, deliveries, books, files, misc.)
• Over 25lbs. - Rare need (less than 1% of time)
• Between 10-25lbs. - Occasional need (1% to 33% of time)
• Less than 10lbs. - Frequent need (33% to 66% of time)

Vision Requirements:

• Frequent need (66% to 100% of time) to complete forms, read and review reports, wide variety of correspondence, view computer screen. Frequent need to see small detail.
• Frequent need (33% to 66% of time) to see things clearly beyond arm's reach (inspecting property, neighborhood survey).

Special Requirements:

• Regular and predictable attendance.

Hearing Requirements: Constant need (66% to 100%of time) to communicate with residents, vendors, and on-site staff. Must have listening skills to diagnose needed repairs, etc.

Speaking Requirements: Constant need (66% to 100% of time) to communicate verbally and in written format, receive and exchange ideas with residents, vendors, and staff.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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