The Company

At Acupuncture Together, it is our mission to provide affordable health and wellness to our community. We do this by offering low-cost, high-volume, personalized acupuncture treatments in a peaceful group setting.

We are a community acupuncture clinic located in North Central Austin. We have provided over 65,000 treatments since 2010, and counting.

We love what we do, we love serving our community, and work diligently to offer the best experience and care we can to our patients.

The Position

One of our front desk who has worked with us for the past four years is relocating. We are looking for her replacement.

Our Front Desk Receptionist must have a compassionate and kind heart, great bedside manners with a welcoming smile, and an appreciation for healing and transformation.

The Front desk must be professional and dedicated, able to stay grounded in a fast-paced environment (we get busy!), set healthy professional boundaries, work with energy, commitment, and diligence. Be proficient in customer/patient service, demonstrate teamwork, integrity, and accountability, and enjoy the feeling of accomplishment from doing one's part in the world, while having fun doing it!

Why this job is important:

Our Front Desk Receptionists are the face and warmth of our clinic. Many patients don’t have access to the healthcare they need, they come to us looking for help and are most times in pain. The front desk is the first interaction with the patient. Many patients have never received acupuncture before coming to our clinic and are naturally apprehensive about the process. Front Desk Receptionists engender trust, confidence so that the patients can relax and present to the acupuncturist ready for healing and transformation to occur.

The Front Desk Receptionist is also the person who maintains the flow of the clinic, setting up the acupuncturists for success and making the patients feel well cared for. The front desk also enforces company policies and handles patient complaints and concerns.

THIS IS A PART-TIME POSITION

Shifts:

Mondays (weekly alternate) 10.30am to 4.15pm & 1.30pm-7.15pm

Wednesdays 1.30pm-7.15pm

Thursdays 10.30pm-4.15pm

This is a key position for our clinic, must demonstrate:

• Hospitality
• Empathy
• Integrity
• Reliable transportation
• Punctuality
• Ability to educate and present new concepts
• Ability to learn how to use scheduling software
• Great patient care and customer service
• Positive attitude
• Work well under pressure
• Team player
• Problem-solving
• Schedule flexibility is preferred.
• Understanding of wellness and wellbeing. Previous acupuncture experience as a patient or staff preferred and not required.
• Familiar with google drive, google sheets, google words, microsoft excel
• Ability to Multitask
• Work well in fast-paced environment

Job description highlights:

• Greet patients and new patients.
• Educate patients on clinic operations and answer general acupuncture-related questions.
• Guide patients in completing all necessary documents.
• Complete opening and closing duties that include restocking, sanitation, organization, cleanliness, sheet folding
• Answer calls, emails, and book appointments
• Process payments
• Respond in a kind and empathetic way to patient questions, concerns or complaints.
• Work closely with acupuncturist(s) and clinic owner.
• Admin, office organization, inventory, superbills forms.
• Assist with treatment room management and flow
• Minimal errands
• Frequent standing, bending, and walking
• Take vitals signs including blood pressure, pulse ox, temp
• You will be trained by lead front desk and clinic director
• Three months onboarding process

To apply:

- Complete the prescreening questions.

- Complete the phone screening.

- Submit your resume and cover letter via email or indeed: info@acupuncturetogetheraustin.com

We receive many applications. You will be contacted only if you are selected to move forward with the hiring process.

Thank you for your interest in our position, we look forward to reviewing your application.

The Acupuncture Together Team

Job Type: Part-time

Pay: From $18.00 per hour

Application Question(s):

• In a few sentences, what is your wellness experience if any (professionally and/or personally)?
• Are you familiar with acupuncture and community acupuncture? if yes, please describe your experience in a few sentences.
• in your opinion, in a few sentences, what are the most important skills to have for a front desk receptionist in a high-volume acupuncture/wellness clinic?
• Are you available for the shifts/hours listed in the job description? Please confirm these hours here.

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person