Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

To provide owners with a superior level of service when visiting the facility through an increased level of understanding and knowledge regarding the Association and clubhouse offerings. Ensures proper check-in of residents and their guests into the system as well as program registration.

Pay: $ 19.80 per hr. *Full Time* Schedule: 6:30am to 2:30pm Thursday through Monday * Off Tuesday & Wednesday* Full benefits!

Location: Summerlin Area *Residential Highrise*

Job Responsibilities

Primary Responsibilities may include but are not limited to the following:

• Greets residents and guests with the highest level of customer service.
• Welcomes customers by determining their beverage and food interests and needs.
• Educates customers by presenting and explaining the drink and food menu
• Prepares and coffee and food by following prescribed recipes and preparation techniques.
• Maintains inventories by replenishing drink and food supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
• Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
• Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

• Must have experience in high-level customer service
• Current Health Card (Food Handler Card)
• Strong communication and inter-personal skills.
• High School Diploma or equivalent required. College degree preferred.
• CPR/AED certifications required
• Responsible for maintaining Company, Resident and Staff confidentiality.
• Knowledge in the use of barista and food handling machine

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Demonstrates excellent customer service skills.
• Is pleasant, courteous, and professional in demeanor including professional attire.
• Maintains composure and professional manner when working to resolve problems even when faced with angry or unreasonable individuals.
• Represents the Company knowledgeably and credibly. Is positive and constructive in addressing problems. Actively promotes a positive image of the Company and its associates.
• Demonstrates problem-solving abilities.
• Takes ownership of problems until resolved and follows up to ensure customer satisfaction.
• Demonstrates an ability to “Connect the Dots” and is resourceful in their ability to resolve customer issues and requests.
• Possesses sound technical skills.
• Develops and maintains solid working knowledge of procedures and policies relevant to the job.
• Continually works to expand job knowledge & skills.
• Maintains and demonstrates a positive attitude.
• Possesses the ability to remain resilient and positive even when customer interactions are not pleasant. Bounces back from difficult interactions.

• Position involves standing and/or movement throughout the day. Must be able to transport oneself not only around the office, but also around the Community Association.
• Duties of maintaining files and records will involve stooping, bending, lifting, and grasping, pushing, pulling, or otherwise moving objects weighing as much as 45 lbs. This type of activity may occur several times throughout the day.

WORKING ENVIRONMENT

• Performance of duties may require employee to be both inside and outside. Inside temperature will be controlled and the use of fluorescent lighting will exist. Outside may require employee to be exposed to the elements, which may include wind, rain, cold and extreme heat.
• Professional indoor office environment

EQUMENT USED

• Barista machine
• Food handling machine

Consistent and regular attendance required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

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