Location:

Location:

Restaurant General Manager in Rockville, MD at First Watch Inc. **Location:**

100 Gibbs Street **Experience:**

At least 3 year(s) **Job Description**

**Restaurant General Manager**

**Major Purpose:**

To act as the General Manager who is responsible for supporting the mission, vision and values of First Watch Restaurants through all that he/she does in their role every day. The General Manager will work towards accomplishing stated goals and objectives to achieve desired results while focusing on the long-term profitability of the company and developing restaurant management and staff.

The opportunity to work in a fun atmosphere with awesome people while being a part of a growing organization that was voted BEST PLACES TO WORK *(2018 Business Intelligence Group).* We LOVE our employees more than bacon and have a You First philosophy, referring to the importance of putting people first.

**We also offer:**

No night shifts EVER!

Amazing growth opportunities

Insurance benefits and employee perk programs

Matching 401K contributions

Tuition reimbursement and continuing education programs

First class training

Meal discounts

And much more...

**Job Description**

* Evaluate managerial staff, along with the Regional Manager, with formal evaluations, and regularly evaluate managerial staff informally

* Evaluate hourly staff, along with the Operations Manager, with formal evaluations, and regularly evaluate hourly staff informally

* Lead and run a shift effectively and develop and train Operations Managers to do the same

* Conduct and determine regular managerial staff meetings and team member meetings

* Set goals and assignments for managerial and hourly team members, including recognizing good performance and coaching poor performers

* Delegate management responsibilities to managerial staff and assign tasks to team members, and ensure all required responsibilities and tasks are performed and completed effectively

* Execute effectively and train other managers to do the same use of the Daily Shift Card and Red Book

* Train management/staff in all proper EOD procedures, including banking

* Utilize time chit" method of daily employee performance review

* Ensure maintenance of a safe and harassment free workplace

* Entrusted to take quick and responsible action in solving problems and to use reason when dealing with employee disciplinary issues and handling customer complaints

* Initiate and follow-up of phone call and email communications in a timely manner and as appropriate

**Additional Responsibilities:**

* Forecast and determine scheduling needs for the individual restaurant

* Prepare and post weekly work schedules, and ensure the schedule is implemented properly

* Address issues resulting from critical violations on Health or Steritech Inspections in a timely and professional manner

* Safeguard all company assets, including funds, equipment, and the facility and take appropriate action as and when necessary

* Accurately complete payroll, weekly, mid period and EOP administration work properly

* Effectively promote First Watch outside the restaurant

* Obtain and maintain safe food handler certifications

* Through communication with the Operations Manager, Regional Manager and Home Office, handle customer and staff incidents, accidents, injuries and complaints in a timely and efficient manner

* Regularly interview applicants for employment, make hiring decisions for the restaurant, and regularly coach and include other managers in the process

* Regularly channel communication up through the Director of Operations and Regional Vice President

* Ensure and maintain appropriate managerial and hourly staffing levels at the restaurant

* Effectively plan and lead weekly manager meetings and monthly server meetings

* Perform ongoing inspections in all areas of the restaurant and take any and all appropriate action

* Ensure compliance with federal, local, and state laws, company policies and procedures

**Staff/Budgetary Responsibilities:**

The General Manager will typically have 1-2 direct reports and be responsible for a staff of up to 40 employees. The General Manager will be responsible for revenue operations in excess of one million dollars.

**Job Requirements**

* A High School Diploma

* Bachelors of Arts concentration in food & beverage, business, marketing or management is preferred

* Minimum three to five years of experience in a service-oriented, hospitality industry such as hotel, resort, restaurant, retail, entertainment venue preferred

* Must have completed Culinary and Food Expert (CAF) training program

* Effective oral and written communication skills

* Regularly work 50-55 hours per week

* Must hold a valid drivers license and drive for company business as required

* Ability to manage, lead, coach, teach and train others, including with respect to management responsibilities, culinary duties, and host and service duties

* Knowledge of accounting and financial management principals with focus on budgeting and forecasting revenue goals and objectives

* Human Resources management skills in employee relations, recruiting and retention and employee recognition

* Ability to supervise and oversee employees in roles from entry level to mid-level management

* Ability to work with no supervision and prioritize all operations of the restaurant

* Ability to make difficult and quick decisions

* Advanced analytical and problem solving skills

* Excellent computer skills with emphasis on MS operating systems

* Exceptional organizational skills and attention to detail

* Strong communication, presentation and writing skills

* Ability to communicate effectively with all levels of management

* Ability to work well under pressure in a fast paced, dynamic environment

* Ability to multitask and prioritize effectively

* Ability to effectively manage teams as well as work effectively as part of a team

* Passion for providing excellent service and quality

**Additional Physical Requirements:**

* Must be able to continuously see. Must be able to frequently stand, walk, view computer monitors, give & receive oral communication, bend, squat, reach above shoulder level, and discern color. Must be able to occasionally sit, drive, type, and make fine discriminations in sound

* Must be able to regularly lift/carry up to 20 lbs.; occasionally lift/carry up to 40 lbs.

* Must be able to do repetitive simple grasping, fine manipulation, and pushing & pulling on a frequent basis

* Must be able to tolerate temporary exposure to extreme temperatures and temperature changes