The Credit Associate II handles member servicing for credit related issues, investigates and responds to credit bureau disputes and manages credit reporting data.

Here's what you can expect from the job and what you need to be successful:

Job duties

• Investigate and respond to credit bureau disputes received via E-Oscar and/or submitted directly to the credit union in accordance with the FCRA
• Answer in-bound calls that are related to credit bureau issues and questions
• Partner directly with the credit bureaus (Experian, Equifax, TransUnion and Innovis) on dispute resolutions
• Communicate investigation results to members via phone, mail and/or email
• Assist with validating the monthly credit reporting file for accuracy and integrity
• Maintain current knowledge of FCRA and Metro II Guidelines
• Identify gaps in department processes and procedures, recommending improvements to leadership
• Participate in department projects and initiatives as needed

Essential skills

• Minimum 2 years’ experience in the financial services industry or in a credit bureau dispute/reporting position
• Experience in complaint resolution, bankruptcy, loss mitigation, foreclosure or fraud is strongly preferred
• General understanding of loan contracts including APR, simple interest calculations and default provisions required
• Basic knowledge of financial industry regulation requirements; demonstrated understanding of the FCRA required
• Ability to read and interpret credit bureau reports is preferred
• Demonstrated effective time management skills and the ability to work independently or in a collaborative team environment
• Ability to anticipate needs and prioritize projects in a fast-paced environment with tight deadlines and high-volume peaks while producing high-quality work
• Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences
• Proven ability to professionally handle sensitive documents
• Strong analytical, problem solving and critical thinking skills with an excellent attention to detail
• Minimum Education:High School Diploma

Location: Hillsboro, OR 97124 (HYBRID)
Target Compensation in Hillsboro: $20-$22 hourly annual bonus
Benefit options include:

• Traditional medical, dental, and vision coverage
• 401k matching up to 5% per pay period
• Accrue up to 17 days of Paid Time Off your first year of employment
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)