34 Customer service representative Jobs in Kalamazoo, MI
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First Student Shared Services is Hiring a Customer service representative Near Kalamazoo, MI
First for a reason
First Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation.
We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximately five million students in 21,000 schools daily.
Our Customer Service Representatives enjoy :
- $16 / HR
- Friendly Office Environment
- Vast Opportunities for Advancement
- No Working Nights
Our Customer Service Representatives are responsible for :
- Effectively communicate with internal / external customers, providers, and client as needed in order to provide exceptional client service
- Use programs to research and analyze complaints, incidents, and concerns
- No-show validations
- Trapeze bookings for inbound reservation calls
- Dispatch inquiry support
To qualify as a Customer Service Representative, you’ll need :
- Exceptional customer service skills with professional, customer-focused telephone etiquette
- Excellent communication and negotiation skills, with the ability to promote teamwork and cooperation
- Proficient in time management and multi-tasking
- Must be able to work flexible hours
- To excel at client service
- Proficient in Microsoft Word, Excel and Outlook
- Ability to learn dispatch and scheduling applications
- Ability to sit for extended hours in an office environment
Last updated : 2024-05-09
Job Summary
Full Time
$37k-47k (estimate)
05/01/2024
05/11/2024
The job skills required for Customer service representative include Customer Service, Scheduling, Communicates Effectively, Transportation, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.
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