We are seeking a dynamic and detail-oriented Customer Service Representative (Dallas-Fort Worth) to join our team in Texas. Our ideal candidate will have a strong background in accounting or finance, demonstrate excellent sales support skills, and be dedicated to ensuring the highest levels of customer satisfaction.

Job Type: Full-time

Schedule: Monday to Friday

Pay: $19-$22 an hour

Location: Dallas-Fort Worth, Texas

• Demonstrate leadership qualities by promptly and courteously assisting customers across various communication channels.
• Embrace empathy, patience, and effective communication skills to address customer inquiries and concerns.

• Assist in financial data entry, reconciliation, and reporting.
• Collaborate with the finance team to address customer billing inquiries and resolve discrepancies.

• Work in tandem with the sales and service team, acquiring essential Estimated Time of Arrival (ETAs) and providing invaluable support for sales-related tasks to foster a collaborative work environment.
• Process sales orders, track shipments, and assist in pulling and analyzing data for reports.

• Engage customers by providing updates on delivery schedules and ensuring accurate contact information for a positive customer experience.

• Proactively troubleshoot issues, striving for accurate and satisfactory resolutions.

• Maintain a deep understanding of our company's diverse products and services for effective responses to customer queries.

• Review sales orders meticulously, gather essential information, and coordinate installation timelines to ensure a seamless transition from sales to installation to service.

• Handle customer complaints promptly, offering tailored solutions, and ensuring diligent follow-up for complete customer satisfaction.

• Maintain accurate records of customer interactions, efficiently manage accounts, and aid in crucial administrative tasks, including database maintenance.

• Demonstrated customer support or client service background.
• Exceptional verbal and written communication skills.
• Proficient in adapting/responding to diverse customer needs and preferences.
• Strong problem-solving ability with keen attention to detail.
• Effective multitasking, prioritization, and time management skills.
• Proficiency in Windows, Microsoft Word, and Office suite.
• Familiarity with Enterprise Resource Planning (ERP) systems (not required).
• Friendly and outgoing personality.
• Preferred: One year of accounting experience (not required).
• Preferred: One year of customer service or retail experience (not required).
• Please note that additional responsibilities may be added or modified based on operational requirements.

• Holidays
• Vacation
• Sick Leave
• Charity Leave
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Life Insurance
• 401K
• Employee Assistance Program
• Employee Discount