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As a Technical Customer Success Manager, you'll help onboard customers and ensure they're getting value out of the product. You'll report to the Senior Manager of Customer Success. We're a small team, which means there's a lot of opportunity to help shape the way we work.
Day-to-day, you'll be a key player and a trusted advisor to our customers throughout their journey by creating success plans and helping them adopt our product and achieve their objectives. You will partner with our Account Executives on renewals and expansions, and advocate for FireHydrant's customers, guiding them along a path of success to accelerate value realization. We're looking for someone who thrives in a fast-paced environment and wants to have a big impact on our business and customers.
FireHydrant is building the only platform focused on site reliability. The FireHydrant platform includes Incident Response, Status Pages, and more, so companies can take control of their complex system, reduce downtime for their customers, and work better together. We’re a Series B company with around 80 employees (and growing!) who sit across the United States. Check out our blog to learn more about us.
Full Time
Social & Legal Services
09/18/2022
10/05/2022
firehydrant.io
NEW YORK, NY
25 - 50
2018
Private
NICK GRONO
<$5M
Civic & Environmental Advocacy
FireHydrant is an incident management platform that helps companies to investigate and recover from IT disasters.
The following is the career advancement route for Technical Customer Success Manager positions, which can be used as a reference in future career path planning. As a Technical Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Customer Success Manager. You can explore the career advancement for a Technical Customer Success Manager below and select your interested title to get hiring information.