Senior Director of Customer Success

About the Company

Rapidly advancing B2B SaaS organization based in NY

Industry
Internet

Type
Privately Held

About the Role

The Senior Director of Customer Success will be responsible for driving value to customers by defining the customer life cycles, road maps, and success plans, and leveraging customer data and usage reports to ensure continuous optimization.

Travel Percent
Less than 10%

Functions

• Operations

Known Requirements

• Bachelor's or master's degree in the relevant field required
• Over 10 years' experience in a comparable customer success role required
• Excellent leader with a proven track record of driving customer value required
• Superior strategic thinking and data-driven decision-making skills required