Overview: As a Customer Service Coordinator, you will play a vital role in ensuring the delivery of exceptional customer service and support within our organization. You will serve as the primary point of contact for customers, handling inquiries, resolving issues, and coordinating various activities to meet their needs effectively. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities:

• Serve as the main point of contact for customer inquiries via phone, email, and other communication channels, providing timely and accurate responses to address their needs.
• Assist customers with product information, pricing, availability, order status, technical, and other related inquiries, ensuring a positive experience throughout the interaction.
• Process customer orders, returns, and exchanges accurately and efficiently, entering data into the company's systems and coordinating with relevant departments to fulfill requests promptly.
• Coordinate with internal teams such as sales, logistics, and production to ensure seamless order processing, shipment tracking, and timely delivery of products to customers.
• Maintain and update customer records, order details, and communication logs in the company's CRM system, ensuring data accuracy and accessibility for future reference.
• Monitor customer satisfaction levels and proactively address any issues or concerns raised by customers, striving to resolve problems promptly and maintain positive relationships.
• Collaborate with cross-functional teams to identify opportunities for process improvements, customer service enhancements, and efficiency optimizations within the organization.
• Assist in the development and implementation of customer service policies, procedures, and best practices to ensure consistent service excellence.

Requirements:

• Bachelor's degree in business administration, marketing, or a related field preferred.
• Proven experience in customer service, sales support, or a related role, preferably in a customer-facing environment.
• Excellent communication skills, both verbal and written, with the ability to interact professionally and effectively with customers and colleagues.
• Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple responsibilities concurrently.
• Proficiency in computer applications such as Microsoft Office (Word, Excel (PivotTables), Outlook) and experience with CRM or other database management systems.
• Ability to work independently with minimal supervision and as part of a team in a dynamic and fast-paced environment.
• Customer-centric mindset with a passion for delivering exceptional service and building positive relationships with customers.
• Problem-solving abilities and a proactive approach to addressing customer needs and resolving issues promptly.
• Sales metrics tracked on a weekly and monthly basis

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Experience level:

• 4 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer service: 4 years (Required)

Ability to Relocate:

• Anaheim, CA 92807: Relocate before starting work (Required)

Work Location: In person