Job Posting: Ferguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry’s most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers’ complex projects simple, successful, and sustainable. Looking to start your sales career with one of the nation’s largest and fastest-growing wholesale distribution organizations? If you want to be a part of a company where associates are developed to deliver their best while enjoying the culture of autonomy, recognition, and rewards for achievement, come and join us as a Customer Service Representative. Schedule: M-F 11:00am – 8:00pm This is a hybrid role based out of Newport News, VA, in accordance with the Ferguson Flex schedule. Responsibilities include but are not limited to: Effectively utilize customer relationship management (CRM) system and phone system. Demonstrate excellent customer service by answering calls from internal and external customers for general information, addressing and resolving concerns or questions Identify and escalate priority issues to appropriate channels Provide website support including troubleshooting issues and administer guidance on website features Assist with customer orders, process sales and returns Other Job Duties: Actively seek opportunities to enhance processes and improve customer satisfaction Collaborate with colleagues to share best practices, assist with complex customer inquiries, and contribute to a supportive team environment focused on achieving collective goals Contribute to achieving or surpassing team goals and targets Maintain reliable transportation to work in-office and ensure stable internet when working remote Adhere to company policies, procedures and guidelines related to customer service, data privacy and security Qualifications: Customer service experience preferred Must be well organized, detail-oriented and have excellent time-management skills Ability to react well in a fast-paced environment & follow through on commitments Exhibit a high level of integrity and professionalism in all interactions Capacity to quickly learn company systems, platforms and processes Skilled in digital literacy including Microsoft Office Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more! - Pay Range: - $15.00 - $19.04 - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. - This role is Bonus or Incentive Plan eligible. - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. As a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers’ complex projects simple, successful and sustainable. The professionals we serve help transform the world we live in, and we are their trusted partners with the scale to provide peace of mind. Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.