Responsibilities:

• Own enterprise applications such as Compulaw, Docusign, IntApp Conflicts/Intake/Terms, Litera Desktop Suite, Research Monitor, ViDesktop, and Workday across the business development, conflicts, docketing, IT, library, and talent management departments;
• Specialize in iManage user experience including features, configurations, usability, improvements, and understanding user needs;
• Specialize in Litera Desktop Check, Compare, Content Companion, Contract Companion, Create, DocXtools, Forte, and Metadact;
• Specialize in Practice Innovation related systems that help our lawyers be more productive;
• Work on application implementations, upgrades, enhancements, troubleshooting, and roadmaps;
• Provide direct oversight and management of various solutions as assigned;
• Act as subject matter expert for those systems and provide technical support as needed. Ensure the health and stability of all solutions owned;
• Monitor, track, and report on performance and capacity. Responsible for capacity planning;
• Under direction of the Senior Manager, Enterprise Applications, engage with the business as needed in supporting the above;
• Work with the relevant IT teams in developing and delivering enhancements and new capabilities. Drive and manage those efforts;
• Partner and collaborate with our Practice Innovation & Legal Solutions team on various projects;
• Deliver recommendations to the business and IT leadership based on an understanding of the platform, roadmap and related business drivers;
• Maintain current and accurate architecture and support documentation for use by both engineering teams and support staff;
• Adhere to and participate in the Firm’s Change Management process;
• Provide regular updates and reporting to both the Senior Manager, Enterprise Applications and Director of Applications;
• Collaborates in the creation and use of training and QA materials and activities for applications supported;
• Provides coaching to junior analysts on trouble shooting and best practices;
• Know common legal enterprise solutions. Advanced knowledge of enterprise applications on premise, in the cloud, and hybrid;
• Work with product vendors and procurement;
• Possess strong communication, organization, negotiation, critical thinking, and leadership skills as well as exceptional customer service and collaboration abilities;
• Work with QA on test scripts, procedures, and remediation;
• Works overtime and after-hours as required; and
• Participates in on call rotation for after-hours break/fix support.

• Bachelor’s degree (strongly preferred);
• Working knowledge of legal technology solutions preferred;
• 7 years’ of information technology experience (required);
• 5 years’ experience working with and supporting enterprise platforms (required);
• 3 years’ of experience in a professional services or legal environment (preferred).
• Advanced knowledge of multi-tier architecture including servers, databases, proxies, load balancing, trust/access rights, certificates, and integrations;
• Advanced knowledge of Windows Server including IIS, services, scheduled tasks, logging, and configurations;
• Intermediate knowledge of system integrations including APIs, web services, FTP, and database to database;
• Basic ability to manage monitoring, backups, HA, BC, DR, patching, and admin tools;
• Basic ability to work with desktop and mobile applications for their installation and configurations;
• Basic ability to work with SQL Server, SQL development/queries, and reporting tools;
• Basic ability to work with project management on plans, tasks, and resource management and tools such as Confluence and JIRA;