148 Customer Service Lead Jobs in Everett, WA
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FASTSIGNS of Lancaster and York is Hiring a Customer Service Lead Near Everett, WA
Monday to Friday, 7:30AM-4PM,
(may require occasional work on weekends and overtime)
Who are we? We are an employee rewarding, growing organization that is winning nationally in the world of signs and graphics. We believe a team like we've built can sincerely improve the lives of our employees and our customers - that's why we've made "improve life, together" our purpose.
What do we do here? We deliver visual communication solutions - we work in an amazing industry that merges the functional with the creative. We are manufacturing pros and we are production artists. We deal with the complexity of technology and color while we obsess over the basics of good process and loving people. We have BIG plans to continue to be an eyebrow raising, inventive, growing company and we can’t do it without the best people and team.
We are looking for a passionate co-worker, great communicator and an excellent person to be a critical part of our team; someone special to take REALLY good care of our craft and customer. Here at FASTSIGNS, we have high expectations for customer obsession and company culture. We have chosen a culture of –
- Communication (the key to our success)
- Performance (help us grow as individuals and as an organization)
- Kindness (a place where everyone can thrive) as the foundation on which to build)
We’ve built something special; perhaps you can be part of it.
POSITION SUMMARYAs the Customer Service Lead, you'll be the heartbeat of our customer service excellence, guiding a dynamic team towards delivering exceptional support and solutions that exceed our clients' expectations. Your role is pivotal in maintaining our ethos of communication, performance, and kindness, ensuring every interaction reflects our dedication to being genuinely customer-obsessed. Dive into a role where your leadership will directly impact our continued growth and success, making a significant difference in both our team's and customers' journeys.
- The essential functions include, but are not limited to the following:
- Monitor the customer service inbox regularly and prioritize emails based on urgency and importance.
- Assign web orders to the appropriate service coordinators.
- Ensure all customer inquiries are addressed in a timely and professional manner.
- Oversee the processing of web orders and verify all orders are accurately entered and updated in the system.
- Collaborate with the service coordinators to ensure orders are fulfilled as per customer requirements.
- Review sign proofs to ensure they satisfy the client's specific needs.
- Ensure all orders are entered and moved through the system/ and attended to in a precise and timely manner, assisting in the invoicing workflow as needed.
- Assign and follow up with training programs for customer service staff.
- Train staff on customer service reorder and fixes.
- Conduct regular training sessions to improve customer service skills and knowledge.
- Lead and motivate the customer service team to achieve their goals by keeping a pulse on team performance and providing regular feedback.
- Support team in growth - help them stretch, learn new skills, gain confidence, and grow within the company,
- Ensure we as a team are saving time and money through efficient practices, which involves making less mistakes, and making “fix orders” part of the KPI’s for each individual on the team.
- Ensure the team is providing the best customer service possible for each and every customer internal and external.
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- At least 2 years of prior experience in customer service.
- Excellent interpersonal and communication skills.
- Experience with Google Suite, or similar
- Proficiency in using CRM software and office productivity tools.
- Organizational and time management skills.
- Problem-solving and conflict resolution skills.
- Adaptability and a proactive approach to client needs.
- Flexible, creative, and able to work in a developing work environment.
- Demonstrated capacity to think “outside the box”, communicate and motivate customers on the company’s products, programs and new ideas.
- Knowledge of the company's products and services.
- Strong sales and negotiation abilities.
- $28.00-$32.00 (depending on experience) bonus opportunity.
- Comprehensive benefits including Medical, Dental and Vision Insurance.
- Various voluntary insurance benefits including short-term disability, life ad&d, critical illness, accident.
- Paid Time Off: Accrue up to 15 days per year.
- 7 paid holidays plus 1 Floating Holiday.
- Opportunities for career advancement.
- 401(k) Retirement Plan after one year of employment.
Job Summary
Full Time
$57k-74k (estimate)
03/28/2024
04/28/2024
The job skills required for Customer Service Lead include Customer Service, Leadership, Problem Solving, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Lead positions, which can be used as a reference in future career path planning. As a Customer Service Lead, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Lead. You can explore the career advancement for a Customer Service Lead below and select your interested title to get hiring information.
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