Join Our Team as a Customer Service Representative!

Ready to take the first step? Apply today and let's chat about your future with our agency! Are you an entry-level professional, a stay-at-home parent ready to re-enter the workforce or looking to change careers? We have an exciting opportunity that combines flexibility and growth potential!

About Us: We are an established Farmers Insurance Agency dedicated to providing top-notch insurance products to individuals, businesses, and families. Our core philosophy revolves around advocacy and education. We are on a mission to offer security and value to everyone we serve.

Position: Customer Service Representative

Your Impact: As a CSR, you play a pivotal role in our agency's success. You are the friendly voice on the phone, the first person when someone walks into the door and the first point of contact for our valued clients. Here is how you will make a difference:

Phone Pro: Answer and direct incoming calls with a warm and welcoming attitude.

Organization Guru: Maintain and update client files, ensuring we have everything in order.

Service Extraordinaire: Assist in managing personal, commercial and life insurance business all with offering top-notch service.

Data Dynamo: Enter client data into our systems, helping us prepare proposals for our clients, help with document collection and retention.

Relationship Builder: Recognize opportunities to set appointments with customers and prospects, establishing lasting connections.

Insurance Advisor: Identify chances to recommend additional coverage or services to our clients.

Admin Ace: Handle daily internal policy communications and customer account reviews.

Tech Savvy: Assist in agency marketing and help run our social media pages when needed.

Growth Partner: Recognize and advise on market opportunities which contribute to the growth of our agency.

What We Offer: Competitive Pay: $19/hour with potential for commission and/or bonus.

-Supportive Environment: We are here to help you succeed and grow in your career.

-Flexibility: 30-40 hours per week with the potential for career advancement. Let’s make a schedule which works for you!

-Learning Opportunities: We offer a reimbursement plan for obtaining your Property/Casualty and Life/Health insurance license(s) within a specified timeframe.

Qualifications: A willingness to obtain insurance licenses if not licensed already. Strong organizational skills and the ability to work independently and as part of a team. Being comfortable with computer software and navigation. Friendly, eager to learn, comfortable on the phone. Four-year college degree highly preferred but not required.

• Previous customer service experience highly preferred. Ideal candidate will have basic PC skills, basic math skills, strong analytical capability, conflict resolution skills and strong verbal and written communication skills.

If you're looking for a rewarding role that combines a supportive environment, growth potential, and the opportunity to make a difference in people's lives, we'd love to hear from you! Join our team and embark on an exciting journey. Note: Successful candidate must meet Farmers Insurance Group hiring requirements and a confidentiality/non-compete agreement is required.

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Sales: 2 years (Preferred)

License/Certification:

• Insurance Producer License (Preferred)

Ability to Relocate:

• Woodbury, MN: Relocate before starting work (Required)

Work Location: In person