Customer Service Representative I

Come join our family! OPUS21 is looking for an individual who would like to become an integral part of our customer service team that serves clients throughout the United States. We offer a relaxed yet professional work environment at our corporate office in Woodbury, MN.

OPUS21 is a family-owned company that has been providing Utility Billing & Business Office Solutions to cities and counties for over 24 years. We are proud of our ongoing growth and success and welcome you to become part of it!

**Please Note: We are currently hiring two evening positions – one FT, one PT

Position Openings:

· Full Time 8:00am-4:30pm Monday-Friday – No Weekends

Job Responsibilities

● Professionally and courteously talk with customers

● Analyze account information, execute efficient problem-solving skills and accurately note customer accounts in a timely manner

● Complete credit card and check payment transactions by phone

● Sort/Distribute incoming mail payments

● Pick up and return voicemails

● Fax, scan and organize documents

● Other daily tasks as assigned

Job Requirements

● Must be extremely dependable - attendance and punctuality are critical

● Strong attention to detail, ability to effectively problem solve and possess strong analytical skills

● Knowledge of Excel, Microsoft Office Suite and CRM systems (preferred)

● Positive, team-centered attitude

● Ability to listen and retain information

● Must have organizational skills and strong ability to multitask

Required Education and Experience

● High school education or equivalent (minimum)

● 2 years’ experience in call center (preferred)

Benefits for Full Time Position

● PTO accrual after 30 days of employment - PLUS* 6 days of Holiday Pay (New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day and Christmas Day)

● Future job growth opportunities and career advancement within a growing company

● Medical Healthcare Plan offered

***OPUS21 Management Solutions is an EOE (Equal Opportunity Employer)

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Ability to Relocate:

• Woodbury, MN 55125: Relocate before starting work (Required)

Work Location: In person