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Position: Customer Service/Inside Sales Representative
Fantapak, an Inteplast Group Company, is a 36-year-old, leading supplier of poly bags and other packaging materials to distributors in the Industrial, Foodservice, and Agricultural markets nationwide. We are seeking a motivated individual to fill the Customer Service Rep position in our Livonia, MI headquarters. This position works in the office full time.
Position Objective:
This position reports to the Customer Service Manager. Looking for a confident & energetic professional to provide world class service to customers, sales reps, and colleagues.
Duties:
- Develop and maintain strong business relationships with customers and sales reps
- Process and confirm stock and custom purchase orders
- Communicate with customers and sales reps via phone and e-mail
- Proactively resolve customer concerns
- Participate in team and company meetings
- Manage customer expectations by communicating realistic information regarding lead times
- File freight claims for damages/shortages
- Enter stock and custom customer orders into AS400
- Request and obtain custom item/artwork proofs from PO Dept and submit for customer approval
- Provide customer provided labels, BOLs or other shipping documents to the warehouse
- Track shipments and provide PODs (Proofs of Delivery) as needed
- Issue RMAs (Return Merchandise Authorizations) through internal Workflow System
- Process credit memos through internal Workflow System
- Complete CARs (Corrective Action Reports) and handle QIs (Quality Issues)
- Manage and expedite backorders, offering substitute items when necessary
- Promote new products to customers
- Take on new projects and accounts as needed
- Ability to multitask and work on multiple projects at once
- Review incoming container lists and update necessary information on sales orders
Experience Requirements:
- Minimum 2 years Customer Service, Sales or Marketing experience
Skills/Qualifications:
- Proven ability to manage multiple relationships well
- Excellent verbal, written and listening communication skills
- Energy, enthusiasm, strong work ethic, excellent attendance
- Adapt quickly to evolving priorities; fast paced environment
- Proficiency in Microsoft applications
- Ability to learn new technologies quickly
Benefits:
- Medical
- Dental
- Life Insurance
- 401K
- Paid Time Off / Vacation
- Competitive Pay
Job Type: Full-time
Pay: $19.00 - $19.50 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
Work Location: In person
Full Time
$47k-60k (estimate)
03/19/2024
04/22/2024
The job skills required for Customer Service Representative include Customer Service, Communication Skills, Life Insurance, Listening, Work Ethic, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.