Overview

Summary/Objective

The Resource & Referral Director is responsible for ensuring the implementation of Family Residences & Essential Enterprises, Inc. comprehensive admissions/intake policies and procedures.

Essential Job Functions

Provide for the Health and Safety of the Individuals

• Mediate emergency situations pertaining to the program according to established policies and procedures, and ensure communication of such situations in a timely fashion.
• Provide coverage until relieved in emergency situations.

Advocate for the Individuals

• Treat each individual with dignity and respect in accordance with New York State regulations and Agency policy.
• Report possible violations of individual’s rights promptly, and complete and submit incident reports in accordance with New York State regulations and Agency policy.
• Maintain the confidentiality of any information relating to the individuals and staff of the program.
• Ensure that the individual’s needs are met and intercede on their behalf as necessary.
• Participate in any investigation into incidents occurring within the program as requested and maintain confidentiality in regard to such investigations.

Admission Department Responsibilities

• Review and evaluate all applications for admissions within the organization
• Log in BH, DD and DOH applications.
• Screens all applications and determines if Family Residences & Essential Enterprises, Inc. is able to render services (county, disability, etc.) and proactively plan for future vacancy.
• Prepare BH, DD and DOH merge letters for typing
• Open a file for each application received to be screened.
• Maintain phone contact with applicant/contact person.
• Follow up on files pending information
• Arrange screening on or off site for applicant with assigned operation staff.
• Facilitate Resource & Referral meetings and present applicant profiles as necessary
• If applicant is not accepted, write letter of decline with recommendations for other resources.
• If applicant is candidate for current vacancy, organize site visit.
• Submit site visit report to Family Residences & Essential Enterprises, Inc.’s residential staff/residence for site visit.
• Follow up that site visit is complete along with assessment/paperwork in timely fashion as per regulations.
• Complete a letter of acceptance, defer or decline on applicant (including other possible resources)
• Ensure all applicants are screened within an expedited time frame.
• Ensure each applicant receives a fair, non-judgmental interview.
• Generate good inter-agency relationships.
• Notify Divisional Director of updates, concerns, upcoming vacancies, etc.
• Establish and maintain appropriate correspondence with referring agents and document all necessary information.
• Maintain a phone contact log book.
• Update and maintain BH, DD and DOH site directory and wait list.
• Assist in tracking individual movement (admissions, discharges, hospitalizations). ITC form and all correspondence regarding admissions, and discharges to governmental officials and maintain data for FREE’s strategic objectives.
• Participate in committees as deemed by Family Residences & Essential Enterprises, Inc. administrative personnel.
• Implement admission and discharge policies and procedures including assistance in obtaining alternative placements for those individuals not accepted into Family Residences & Essential Enterprises, Inc. programs.
• Attend trainings, meetings, and conferences as deemed by Family Residences & Essential Enterprises, Inc. administrative personnel.
• Review wait list files ongoing and update information.
• Attend and assist in implementing internal computerized admission department system.
• Attend and complete training in accordance with New York State and Agency regulations.
• Perform additional responsibilities, as assigned.
• Arrange and facilitate semi-annual family meetings for all new families entering the FREE network

Team Participation

• Attend all relevant SEPTA meetings, Education Fairs and Expos and Family Informational Meetings.
• Accurately and positively communicate agency philosophy and administrative decisions to all staff in a timely and professional manner.
• Report ongoing problems and suggest solutions to improve working environment/conditions.
• Establish positive working relationships with operations leads and clinical regarding admission.
• Utilize information acquired through training, meetings, education, and experience to benefit individuals served.
• Receive and communicate effectively on feedback from management, peers, and individuals in a cooperative manner.

Responsibilities

Duties and Responsibilities

Please Note: One or more of these responsibilities could be essential in some programs, shifts, or situations depending on the staffing pattern, qualifications of other staff, functioning level of the individuals, individual needs, etc.

• Demonstrate ability to utilize the on-call system appropriately and effectively.
• Obtain/maintain certification in First Aid, CPR, SCIP – Level II AK, etc.
• Provide transportation as required, and in own vehicle as needed.
• Report all violations and/or accidents in Agency or personal vehicle in accordance with New York State regulations and Agency policy.
• Follow OSHA regulations, including universal precautions.
• Perform additional responsibilities, as assigned.

Qualifications

Education, Work Experience, and Competencies

• Bachelor’s Degree in Human Services Field
• Minimum of two years’ of experience with the developmentally disabled and/or behavioral health/DOH population.
• Experience with assessment of medical reports and referrals.
• Good organizational skills and interpersonal skills and ability to be flexible with work schedule.

Work Environment/Physical Demands

• Some travel required to screen potential referrals.

FREE’s Core Values

All team members are expected to represent the core values of the organization, outlined below, at all times.

Integrity...we expect the conduct of all team members in the FREE network to be rooted in transparency and honesty and to be consistent with our stated values.

Diversity...we believe in the dignity and worth of all people. We strive to foster an appreciation of, and respect for, the differences among all of us that enrich the world.

Responsiveness...we commit to striving to meet to the needs of the people we support, valued team members and the unmet needs of the community.

Quality...we support people to plan, choose, and contribute to their personal outcomes and to live a rewarding life based on their individual choices and preferences.

Stewardship...we recognize our responsibility in managing the resources of the FREE network responsibly, effectively, and efficiently.

Innovation...together, we find creative solutions to take advantage of opportunities and meet challenges while celebrating our collective accomplishments.

Interdependence... we pledge to promote a collaborative environment driven and enabled by a dedicated team of professionals. WE is more powerful than YOU or I.

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