Overview

ORGANIZATION SUMMARY

Family Residences and Essential Enterprises, Inc. (FREE) benefits and proudly supports more than 4,000 individuals with intellectual / developmental disabilities, mental illness and traumatic brain injury. It is the mission of FREE to support people of all abilities reach their full potential and thrive in their communities. FREE provides a diverse array of supports and services including: housing; recovery services; transition to work; employment; day, community and family services; respite; crisis services; education and after school support; specialty health services; and advocacy.

POSITION SUMMARY

The Benefits Supervisor is responsible for overseeing employee benefits programs, wellness activities and workers compensation administration across the FREE Network. The Benefits Supervisor is the primary point of contact for benefits vendors, assists employees with enrollment and coverage questions, and ensures that benefits-related billing and payroll transactions are timely and accurate.

Responsibilities

DUTIES, RESPONSIBILITIES, AND ESSENTIAL FUNCTIONS

• Provides support to staff on all benefits offered including group health, dental, vision, retirement, disability and voluntary plans. This includes answering questions, providing consultations to employees upon request, tracking follow up paperwork and establishing a system to track and prompt follow up communications with employees and vendors.
• Oversees workers compensation matters, ensuring employee and supervisor education, timely submission of claims, analysis of experience and trends and safety awareness. Collaborates with insurance administrator as necessary.
• Serves as point of contact for benefits vendors and electronic benefits administration vendor.
• Prepares and conducts benefits presentations at new hire orientation, open enrollment, and other times as needed.
• Supervises the leave management specialist and ensure that leaves of absence are administered within guidelines.
• Ensures assigned team members are fulfilling the roles and responsibilities of their positions. Provides supervision and guidance on an ongoing basis. Addresses performance issues through performance improvement or corrective action measures.

• Works collaboratively with employee relations business partner on leaves, accommodation requests and other areas where benefits and employee relations issues may intersect.
• Coordinates open enrollment activities ensuring that enrollments and plan changes are processed correctly by FREE and the carriers.
• Coordinates wellness activities, benefits fairs, and other activities and events that promote FREE’s benefits and educate staff.
• Works in the electronic benefits administration platform, assists with enrollments, COBRA, terminations, changes, beneficiaries. Within the 401K electronic platform, provides reports to payroll for 401K retirement administration.
• Ensure new hire enrollment materials are provided and follow up communication completed on a weekly basis.
• Provides census reports as needed to carriers.
• Reconciles and forwards invoices for benefits products to accounting for payment.
• Leads agency wide communications in regards of 401K limit and other updates.
• Participates in quarterly safety committee meetings.
• Develops and sustains a level of professionalism among team members, persons supported, vendors, and the public.
• Ensures that all required documentation (paper and electronic) is completed /processed appropriately, in a timely manner, and meets quality and compliance thresholds.
• Performs other duties as assigned.

Responsibilities of All FREE Employees

• Always communicates in a respectful manner with all people including the people we support, supervisors, other valued team members, and members of the community.
• Complies fully with FREE’s confidentiality policies by holding in strictest confidence all information pertaining to members, residents, the people we support and their families, clients, providers, contractors, and employees.
• Meets all safety training requirements; adheres to all safety policies and reports any and all unsafe conditions; takes measures to prevent accidents and/or eliminate conditions that pose a safety or health risk.
• Coordinates, supports, attends and participates in all required events/ meetings/ reviews/ committees, including ones outside of standard working hours.
• Meets all job requirements and stays in compliance.
• Adheres to FREE’s standard of ethical behavior as outlined in the Employee Handbook and Code of Conduct as well as applicable laws and regulations.

Responsibilities of FREE Employees in Leadership/Management Positions:

• Ensures compliance with FREE policies, procedures, and operating standards.
• Implements a continuous quality improvement process for department services and administrative functions.
• Assists in the development, implementation and administration of Human Resources policies and programs including compliance with Equal Employment Opportunities and Affirmative Action Programs.

Please note the above duties, responsibilities, and essential functions are a non-exhaustive list, and may be changed by FREE at any time, with or without notice to the employee.

Qualifications

QUALIFICATIONS

• Education:
  • Bachelor’s Degree required
• Experience:
  • Experience working in Benefits, Human Resources or related field preferred
  • Supervisory experience preferred
• Specialized Training, Licenses, Certifications:
  • Not required, training will be provided upon hire as needed
• Knowledge, Skills, Competencies, and Abilities:

• Must be efficient, well organized, and have excellent communication skills

• Must possess in depth knowledge of benefits and general human resources policies, laws and guidelines
• Proficient computer skills, familiarity with Microsoft Office Suite, especially Excel

• Other Requirements:
  • Valid NYS Driver’s License and satisfy criteria to be a driver for FREE

WORK ENVIRONMENT

This role is performed in-person, in a standard office environment. Light travel required.

PHYSICAL REQUIREMENTS

• Employee is required to sit, walk and stand for prolonged period of time (at least 8 hours).
• Employee is required to effectively communicate both verbally and in writing.
• Employee is required to operate standard office equipment such as computers, phones, photocopiers, fax and filing cabinets.
• Employee might be required to lift/move light items.

Notwithstanding the above listed physical requirements of this position, FREE will provide reasonable accommodations to allow employees to perform the essential functions of the position, provided such reasonable accommodations do not cause undue hardship on FREE.

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The Pay Range for this job is $62,400 - $66,400. This range is based on what FREE reasonably believes it will pay an employee as for said position at the time of the posting. Individual compensation will ultimately be determined based on a variety of relevant factors, including, but not limited to, an individual’s experience, qualifications, longevity at FREE, geographic location, relevant skills, and other factors permitted under federal, state, and local laws.

FREE is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, genetics, or any other protected characteristic. In addition to federal law requirements, FREE complies with applicable state and local laws governing non-discrimination in employment in all of its locations. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, recall, transfer, leaves of absence, compensation, and training.