Description

SUMMARY 

Assist investment advisors in performance of sales and operational support by performing a variety of duties to support office and individual financial advisor's functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Utilize sales training skills to provide outstanding customer service.
• Provide clerical support to sales efforts by performing functions such as, but not limited to, scheduling appointments; helping clients with basic questions with their accounts; maintaining and updating client files; and processing paperwork to open new accounts.
• Answer, screen and direct incoming telephone calls.
• Establish, update and maintain self-directed IRA's and collect annual custodial fees. Collect annual maintenance fees on retail accounts. 
• Perform research on account histories, client account statements, and tax reports including cost basis information. 
• Generate various reports for management.
• Project management, including prospect mailings, marketing campaigns and referral incentive campaigns.
• Maintain inventory of supplies and literature regarding F & M Bank, Raymond James and various fund and insurance companies. Also maintain current supply of business cards and letterhead for individual advisors. 
• Assist with FM Investments seminars by creating and mailing invitations, ordering and setting-up refreshments, greeting guests, and sending thank you and follow-up mailings.
• Cross-market investment and bank products and services.
• Complete continuing education to maintain licenses where applicable.
• Complete and satisfactorily pass tests for bank policy and regulations that apply to position.

SUPERVISORY RESPONSIBILITIES 

This job has no supervisory responsibilities.

PERFORMANCE FACTORS:

To perform the job successfully, an individual should demonstrate the following competencies: 

Sales:

Individual has a good understanding of the Bank’s products and services as well as Raymond James products/services. Effectively matches customer’s need by referring and/or selling products and services to enhance the customer’s relationship consistent with the Bank’s Sales Culture. Internal ambition and drive to match and / or exceed goals in cross-selling: Individual demonstrates a positive and helpful attitude toward customers (internal and external), understands their importance to F&M Bank and understands how his / her job affects customers; establishes and maintains good relationships through interactions or work completed; projects a positive and professional image of F&M Bank in appearance and mannerism.

Communication Skills:

Written: Individual writes clearly and concisely with little need for editing (includes spelling and grammar). Oral: Expresses self in speech as to be clearly and completely understood; adheres to the bank’s telephone standards; supports a favorable environment for open communication; addresses concerns or problems in an open non-defensive manner; conveys self-confidence and knowledge of subject in speaking to customers. Listens: Is attentive and transmits correct information to appropriate people; accepts constructive feedback.

Job Knowledge:

Individual possesses and demonstrates the technical ability to perform required duties, is practical in applying knowledge to assignments, and maintains expertise by keeping current with new developments and procedures.

Problem solving:

The ability to define and offer solutions to resolve problems. Uses knowledge of the organization to identify helpful resources.

Attention to Detail:

The level at which tasks are performed carefully, accurately, and in accordance with specific instructions. Consistency of work quality and compliance with standards, requirements, and expectations. The tracking of numerical data and detailed organizational information, and the careful application of grammar, spelling, and punctuation rules.

Ethics:

The level of trustworthiness, character, professionalism, confidentiality, and honesty in dealing with internal or external customers.

Requirements

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE Associate's degree or equivalent from two-year college or technical school; and two to four years related experience and/or training; or equivalent combination of education and experience. Ability to utilize Microsoft Outlook, Excel, and Word. Ability to utilize software tools provided by broker-dealer. Ability to use internet and websites to provide investment analysis. 

LANGUAGE SKILLS Ability to read and interpret documents such as trusts, prospectus, POA’s, wills and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, and rate of return. Ability to apply concepts of basic algebra. 

REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS 

• Series 7 License and Life/Health Insurance License complete/acquire within agreed upon time frame
• Valid Driver's License

OTHER KNOWLEDGE AND/OR SKILLS Proficient computer skills with knowledge of Word, Excel, and Power Point applications as well as research skills using Internet search tools. Organized, detail-oriented, and diligent work ethic. Good analytical skills. Able to handle multiple ongoing tasks. Able to work independently.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; to reach with hands and arms; and to talk or hear. The employee is frequently required to sit; and to climb or balance. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Ability to use computer for long periods of time and there will be heavy telephone use. This person may also be required to work at other banking centers.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

This person will have the ability to:

• Work Monday – Friday, generally and an occasional Saturday with a day off and / or occasional extended hours as needed to accommodate the flow of business.
• Work on a holiday and be provided another day off throughout the year.
• Maintain a professional appearance and manner
• Work independently and as part of a team