Job Title: Field Support Technician

Duration: 04 months w/ conversion highly possible

Does this position have the potential to convert to direct? Yes

Location: TN272-Memphis -6070 Poplar Avenue (100% On-site)

Hours: Mon – Fri 8am – 5pm

Role Overview:

· Day to Day desktop support anything from troubleshooting hardware to setting up a new user to reimaging desktops.

Day to Day Responsibilities:

· Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.

· Provides level I & II end-user support for software and hardware issues.

· Oversees the daily operations of the local area network.

· Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.

· Troubleshoots Desktop Virus and malware issues.

· Maintains a daily backup of all network files.

· Performs service administration tasks for software and hardware products to ensure manufacturer warranty.

· Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.

· Performs software and hardware inventory.

· Years’ Experience Required: 10 preferred

· Education Requirements: HSD

· Systems/Software Proficiencies: ServiceNow or any comparable ticketing system,

· Certifications: A PC Technician; Both Network and Dell Hardware certification is a plus

Top 5 Must have Skills:

· Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers.

· Strong focus on customer service and communication skills (exceptional). - Resource will work with internal teams including Marketing (needs someone with sense of urgency and ability to communice effectively to broad audiences)

· Ability to triage incoming ticket requests and prioritize - fast paced. Strong engagement with end users required.

· Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.

· Routine reporting and data integrity.

Tenure Notes:

· Manager is looking to convert this position and is only interested in seeing candidates with at least 2 years of company tenure in work histories or tenure explanations. The manager will not review candidates who have multiple assignments of <1 year.

Nice to Have Skills:

· - Adobe Creative Cloud troubleshooting experience (InDesign and Photoshop)

· - Financial or Medical industry preferred

Prescreening Questions:

· Describe your experience supporting users in Sales, Finance and/or Law Firm? (This is Preferred, but not a deal breaker)

· How many years of Field/Desktop/Onsite Support experience? (10 Preferred)

· Briefly explain why you believe you are the best candidate for this position?

Job Type: Temp-to-hire

Pay: $25.00 - $26.80 per hour

Expected hours: 40 per week

Experience level:

• 10 years

Schedule:

• 8 hour shift
• Day shift

Work Location: In person