Field Service Engineer

Anritsu, the industry leader in inspection and detection equipment for the food and pharmaceutical industries, seeks a self-driven Field Service Engineer to join our team. The Field Service Engineer acts as the immediate technical machinery support for any and all field service and equipment issues on-site or via phone support to customers or colleagues.

The right candidate will have five years of field service work, experience resolving electrical and mechanical industrial machine equipment issues, and the interpersonal abilities to act as the face of the company.

This role requires up to 75-85% travel and requires the capacity to work independently. Candidates with an electrical/mechanical background and/or a military background are highly encouraged to apply. Our ideal candidate lives near a major airport in the Memphis, TN region.

Our highly regarded, cutting-edge inspection equipment is in demand by our quality-minded customers. While packaging and inspection equipment experience is highly preferred, we are willing to train ambitious and technically savvy professionals on the nuances of our industry. This role will provide a highly motivated candidate passionate about learning ample opportunities to advance their career.

To the right Field Service Engineer, we offer:

• Competitive compensation and bonus potential
• Medical, dental, and vision insurance
• Short and Long-Term Disability and Group Life insurance
• 401(k)
• Mileage reimbursement
• Company laptop/tablet and cell phone
• Professional growth with a stable, thriving company

Since 2005, Anritsu Infivis had been a technology-driven company that designs and manufactures inspection and detection equipment for the food and pharmaceutical industries. Formed in Japan, Anritsu has expanded its tradition of advancing quality control programs across the globe with innovative and reliable product inspection solutions for over 50 years. Anritsu’s best-in-industry X-Ray, Checkweighing, and Metal Detection technology maximize the performance of our customers' quality control programs. With over 130,000 installations globally, we are at the forefront of technology exceeding the highest standards of product safety and compliance. For more about us, please visit our website at https://www.anritsu.com/en-us/product-inspection/service-and-support

Duties and Responsibilities for the Field Service Engineer:

• Acts as immediate technical support for any and all field service issues on-site or via phone support to customers or colleagues
• Troubleshooting
• Completing planned preventative maintenance on machines
• Ensuring that the equipment is properly configured to the customer's required application
• Provides on-site and off-site customer training
• Supports sales representatives and other independent services to maintain a high level of service for our Anritsu customers
• Tests and repairs equipment to ensure that product specifications are met
• Functions as the liaison with OEMs on system communications
• Assists with management of the Anritsu showroom, demo equipment, and maintenance requirements
• Assists with system demonstrations, acceptance testing, and sales calls
• Completes X-Ray product testing and writes a corresponding report for the customer as required
• Networks for new sales channel organizations in open territories
• Manages emails, task lists, maintenance data documentation, and calendars in Outlook, Excel, Word, CRM
• Uses a variety of hand and power tools and electric meters in performing duties including Precision Measurement Devices for State/Federal RSO regulations
• Complies with safety regulations and maintains clean and orderly work areas

Requirements

• Five years of experience in a customer service/field service work environment
• Experience diagnosing, troubleshooting and repairing electrical and mechanical machine issues
• Minimum Associates Degree in Electronic Technology, Industrial Controls or Electrical Engineering, or similar technical education through the military
• Travel up to 75-85% overnight travel during the workweek
• Experience in using electrical test equipment (oscilloscope, multi-meter, and tachometer) on a regular basis
• Intermediate level experience in Microsoft Applications such as Word, Excel, and PowerPoint
• Ability to interpret circuit diagrams and manufacturing drawings in AutoCAD and SolidWorks
• Experience in Salesforce.com (CRM) and ERP environments
• Familiarity with the food processing industry is ideal, but not required
• Ability to meet the physical requirements of position duties (Lifting 50 lbs to shoulder height, squatting, standing, working in cold / refrigerated food production rooms for extended duration, etc.)

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• Overtime

Work setting:

• Warehouse

Ability to Relocate:

• Memphis, TN: Relocate before starting work (Required)

Work Location: On the road